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Part Time Help Desk Representative

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Part Time Help Desk Representative

Salary

$33,238.40 Annually

Location

Jacksonville, FL

Job Type

Civil Service

Job Number

2026-06846

Department

TAX COLLECTOR

Opening Date

11/17/2025

Closing Date

11/22/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Job Description

This position is responsible for greeting and directing customers to the appropriate personnel for service and information once the nature of their business has been determined.

Examples of Work

+ Excellent communication and customer service skills required.

+ Greet walk-in customers and determine the nature of their visit.

+ Check-in and make appointments for customers needing assistance.

+ Answer incoming phone calls and direct to appropriate department or individual.

+ Answer basic inquires and provide basic information to callers.

+ Observe office lobby and maintain order.

+ Assist with clerical duties as requested.

+ Other duties to be determined by management.

+ Ability to multi-task in a fast-paced environment.

+ Ability to maintain a professional image and demeanor is required.

Open Requirements/Supplemental Information

+ One (1) year of experience in customer service.

+ Ability to read, write and communicate effectively.

+ Ability to maintain and operate computers and basic office equipment.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Work history is required for all employment/volunteer work in which qualifications are being based. If basing your qualifications on education, a copy of your college transcript, with social blacked out, is required with your application. College transcripts for colleges outside the US must be converted to US standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. Be sure to add coj.net to your safe senders list to ensure you receive email notifications. You may also track the status of your application and see notifications by logging into your account.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: [email protected]

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

+ Yes

+ No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

+ Yes

+ No

03

This position pays $15.98 per hour. If selected, would you be willing to accept this position at this hourly rate?

+ Yes

+ No

04

This is a part-time position. Are you interested in working part-time?

+ Yes, I am interested in working part-time.

+ Yes, I am interested in working part-time or full-time.

+ I am interested in full-time employment only.

05

Do you have the ability to speak, read and write English?

+ Yes

+ No

06

Are you able to maintain and operate computers and basic office equipment?

+ Yes

+ No

07

Do you have one (1) year of experience in customer service?

+ Yes

+ No

08

Provide a detailed description (at least 3-4 complete sentences) of your experience.

09

Indicate the organization(s) you worked for where you gained this experience.

10

Part-Time and volunteer work experience may be considered if an applicant has worked/volunteered 20 hours per week or more. The complete work history, including number of hours worked per week, must be included in your application if you would like this experience to be considered.

+ I have read the above statement and understand what is required.

11

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

+ Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

+ No, I am not claiming veterans preference and this does not apply to me.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

http://www.coj.net/departments/employee-services.aspx

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