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PositionSummary

:

Under the direction of the Regional Director,

Patient Access, the manager directs, evaluates, controls, and organizes the

staff and functions of the assigned Patient Access Department.

This position

manages the oversight and implementation of the patient access programs by

identifying, planning, implementing and monitoring initiatives to improve

efficiency, reduce errors, and drive towards best practice. This position will

focus on improving business processes within their functional area and the

overall patient accounting areas with goals of adding revenue, reducing costs,

increasing efficiency, eliminating waste, defects, and other non-value added or

duplicate efforts, with a continuous focus on improved customer

experience.

Responsibilities:

+ Manages the daily function through both directsupervision of staff, as well as managing Supervisors who haveresponsibility for many aspects of daily operations.

+ Accountable for at least one Job Assignment.

+ Implement standardized processes to Best Practice, responsiblefor setting and tracking metrics for quality and productivity.

+ Respondspromptly, professionally and courteously to all customers’ needs.

+ Cooperatesand communicates effectively with all McLaren Health Care team members.

Required Qualifications:

+ Five years in a patient financial services or arelated department.

+ Two(2) years’ experience in a leadership role for a staff of five or more members leading or assisting in all phases of effective supervision (ie.Recruitment, performance management, training).

+ Experience in health care setting with workingknowledge of medical terminology and billing systems/software.

+ Must have effective interpersonal, communicationand analytical skills.

Preferred Qualifications:

+ Bachelor’s degree in business management,accounting or related field.

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Equal Opportunity Employer of Minorities/Females/Disabled/Veterans