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AT A GLANCE

We are seeking a Senior UX Researcher to support a Clinical (Coach or Care) weight-loss program by uncovering deep user insights, guiding design of digital and service touchpoints, and helping the organization deliver safe, effective, and engaging experiences for members/patients.

Where You'll Be

To prioritize togetherness, culture, and accountability, RVO Health operates on an in-office work schedule. We expect employees to work from our South Charlotte office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

Address: 1101 Red Ventures Dr Fort Mill, SC 29707

What You’ll Do

+ Lead and design UX research studies across the product/service lifecycle: from discovery of unmet needs, through prototype concept testing, to post-launch optimization (e.g., interviews, ethnography, diary studies, usability testing, surveys, A/B tests).

+ Partner with designers, product managers, behavioral-science and clinical teams to frame the right research questions (especially around behavior change, adherence, health outcomes).

+ Synthesize qualitative and quantitative data into actionable insights: personas, journey maps, empathy maps, opportunity frameworks, design principles.

+ Work with analytics/data teams to integrate quantitative insights (e.g., retention/drop-off, feature adoption) with qualitative findings to tell a coherent story.

+ Present research findings to cross-functional stakeholders and senior leadership—translate insights into recommendations that influence roadmap, design, and business strategy.

+ Help establish or improve research frameworks, repositories, tools, and best practices (especially in a regulated health/weight-loss context).

+ Ensure design and research work is sensitive to health-behavior change levers, clinical protocols, regulatory/privacy constraints (HIPAA, accessibility, Trauma Informed Research, data privacy).

+ Continuously advocate for the member or patient throughout the organization — ensuring that designs and services support real needs, especially for a diverse audience (weight-loss, behavioral change, possibly medically-supervised).

What We’re Looking For

+ 5-8 years (depending on exact level) of UX research experience in digital product environments

+ Demonstrated mastery of a wide variety of research methods (qualitative + quantitative): e.g., interviews, focus groups, diary/ethnographic studies, usability testing, surveys, A/B or controlled experiments.

+ Ability to translate research into actionable, strategic recommendations and influence non-research stakeholders (product, design, clinical, marketing).

+ Strong storytelling and presentation skills—able to craft compelling narratives from research and communicate to senior leadership.

+ Experience working in cross-functional teams (product, design, eng, behavioral science, analytics) and in agile or lean product development environments.

+ Understanding of health-/behavior-change contexts (weight loss, diet/ nutrition programs, lifestyle change), user motivations around health/weight, clinical/medical settings is a strong plus.

+ Familiarity with accessibility standards and principles, and sensitivity to inclusive design (i.e., diverse body types, age groups, accessibility needs).

+ Portfolio of research work showing end-to-end involvement (from question framing → study execution → insights → impact)

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

+ Starting Salary: $97,200 - $110,000 _*Note actual salary is based on geographic location, qualifications and experience_

+ Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips

+ Health Insurance Coverage (medical, dental, and vision)

+ Life Insurance

+ Short and Long-Term Disability Insurance

+ Flexible Spending Accounts

+ Paid Time Off

+ Holiday Pay

+ 401(k) with match

+ Employee Assistance Program

+ Paid Parental Bonding Benefit Program

+ Pharmacy Benefits

+ Income Protection Plans

+ Pet Services Plans

+ Mental Health Support

+ Wellness Coaching

+ HSA- Health Savings Account

+ Commuter Benefits

+ Gym & Fitness Center Discount Program

Who We Are:

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].

We do not provide visa sponsorship for this role at this time.

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RVO Health Privacy Policy: https://rvohealth.com/legal/privacy