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About the Department

Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.

We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.

We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?

The Position

The Associate Director, Content Management Product Enablement role is a strategic, hands‑on role that drives the content management system capabilities roadmap and builds best‑in‑class capabilities aligned with our design system. This role owns product development within the content management platform (AEM) including the Design System that integrates with AEM to enable content authors to construct digital and omnichannel experiences. Responsible for UX/UI, technology, governance and enablement. This role will be responsible for scaling omnichannel content operations by evolving a modern, accessible Design System, decomposing experiences into reusable components, designing intuitive interfaces, and supporting user research and A/B testing. The role empowers the content operations team to manage content with high efficiency, quality and speed, and promotes adoption of design standards, improved usability, and cross‑functional collaboration to deliver consistent, high‑impact digital experiences aligned with brand strategy and business objectives.

Relationship

The Associate Director, Content Management Product Enablement role will report directly into the Director, Content Management & Production Lead as part of the broader Experience Operations team under the MPS organization. The role will regularly interface with Experience Operations, Omnichannel partners, Marketing teams, HCP, Patient and Therapeutic Area Leads, Sales and Market Access, IT, Marketing Operations and Program Management teams.

Essential Functions

+ Strategy & Execution: Lead the content management system product roadmap to empower a centralized content operations team to create, manage, and update digital experiences. Implement digital user ‑ experience best practices through the continued evolution of the design system. Analyze partner strategies and leverage those insights to inform discussions and drive measurable business impact. Serve as a trusted partner in executing digital experiences that align with strategic business objectives. Continuously develop and optimize infrastructure and capabilities for executing omni ‑ channel digital programs, ensuring alignment with system requirements, operational processes, and future capability roadmaps.

+ Leadership: Lead and develop the capabilities of the content management team and the content production service. Serve as a subject-matter expert, offering guidance, feedback, and support to ensure the content operations team's success and alignment with organizational and customer-experience objectives.

+ Project and Product Management: Manages digital content platforms (like AEM), oversees project timelines, and coordinates with teams to deliver digital projects on time and within budget. Owns and drives the capabilities roadmap for the design system and AEM features.

+ Stakeholder Engagement & Collaboration: Promote digital technology adoption across functions by establishing and managing governance frameworks for solution usage, workflows, and digital asset management. Partner with internal and external stakeholders — such as marketing, creative agencies, and IT — to optimize content production and management. Provide leadership and training to creative and brand agencies on applying the design system to create best-in-class digital experiences.

+ Compliances & Best Practices: Ensures strategies are thoroughly vetted, market needs assessed, and technical solutions validated to support viable business models, thereby maintaining competitive advantage. Manages budgets for acquiring new digital capabilities and maintaining existing ones, ensuring financial resources are aligned with project needs.

+ Measurement, Optimization & Innovation: Demonstrates creativity and innovation in digital solutions, promotes operational excellence, and identifies process improvements to enhance customer experiences. Monitors and analyzes content performance and operational metrics using data insights to develop recommendations for content and process optimizations.

Physical Requirements

0-10% overnight travel required.

Development of People

Supervisory. Verbiage below applies only to Supervisory roles; it is removed for individual contributors - DO NOT EDIT. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.

Qualifications

+ Bachelor’s degree in computer science, Marketing, Business Administration, Communications, Project Management, or a related field

+ 10+ years of experience with digital experiences, product management, design systems, or marketing platforms

+ Strong product development experience

+ Strong knowledge of Content Management Systems related platforms (specifically, Adobe Experience Manager and other Adobe suite of products), processes, architectures, workflows, integrated dependencies, etc.

+ Experienced with design system development and management

+ Experienced in UX standards, hands on Figma, accessibility best practices, and design processes

+ Ability to evaluate key performance indicators to measure the success of specific solution or additional features that would favourably impact the business

+ Strong market/customer centric vision and understanding

+ History working with digital consulting or marketing firms in the development and execution of engagement strategy, digital strategies, internal and external messaging, target conversion, etc.

+ Ability to evaluate customer needs, service trends, market segmentation as a method to create overarching digital strategies and plans

+ Ability to drive adoption of innovative digital solutions across enterprise

+ Strong Microsoft Office suite abilities

+ Requires experience developing complex business cases

+ Self-starter, highly organized, efficient, and capable of leading large meetings and driving them towards a common goal

+ Ability to evaluate key business and product metrics to determine specific actions or service feature additions that would favourably impact key metrics

+ Strong project management, problem solving and analytical thinking skills

+ Requires knowledge of digital strategy delivery and data technologies

+ Knowledge of standard and emerging technologies, platforms, support systems, processes, architectures, order flows, integrated dependencies, etc.

+ Proven ability to interface with people from various departments, positions, and knowledge levels

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

We’re not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.