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FAMLI Quality Assurance - Program Assistant II

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FAMLI Quality Assurance - Program Assistant II

Salary

$58,872.00 - $83,246.40 Annually

Location

Denver, CO

Job Type

Full Time

Job Number

KAA 9064 PA II 11.25

Department

Department of Labor and Employment

Division

Division of Family and Medical Leave Insurance

Opening Date

11/17/2025

Closing Date

11/25/2025 5:00 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

707 17th St, Denver, CO 80202, USA

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

707 17th St, Denver, CO 80202, USA

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

THIS POSITION IS OPEN TO CURRENT COLORADO RECIDENTS ONLY

THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON NOVEMBER 25, 2025.

This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.

This is a values-driven organization, committed to accountability, agility, collaboration, and respect.

We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

In addition to rewarding and meaningful work, we offer excellent benefits (https://www.colorado.gov/pacific/dhr/benefits) :

+ Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan (https://www.copera.org/) plus 401(k) and 457 plans

+ Medical and dental health plans (https://www.colorado.gov/pacific/dhr/benefits)

+ Employer supplemented Health Savings Account (https://www.colorado.gov/pacific/dhr/hsa)

+ Paid life insurance

+ Short- and long-term disability coverage

+ 11 paid holidays per year plus vacation and sick leave

+ BenefitHub (https://stateofcolorado.benefithub.com/) state employee discount program

+ MotivateMe employee wellness program

+ Excellent work-life programs, such as flexible schedules, training and more

+ Access to participate in employer-supported employee affinity spaces

+ RTD EcoPass Commuter Program

+ Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

Our agency website: Colorado Department of Labor and Employment (https://www.colorado.gov/cdle)

CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home

PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.

Description of Job

The salary range for this position is:

$28.30 - $40.02 Hourly

$2,264.31 - $3,201.78 Biweekly

$4,906.00 - $6,937.20 Monthly

$58,872.00 - $83,246.40 Annually

The Quality Assurance unit promotes and ensures the overall quality of the FAMLI Division and performs regularly scheduled internal quality reviews of the work produced by the Employer Services, Overpayments, Customer Success and Case Management departments within FAMLI. Operating within the rules and procedures of FAMLI, the unit will specifically review FAMLI customer and employer contacts, employer accounts, and specific determinations and actions taken on FAMLI claims and employer accounts to ensure rules and standards have been followed, proper determinations made, as well as systems / data accuracy. The unit creates, maintains, and approves all Standard Operating Procedures (SOPs) for FAMLI.

This position serves as the content administrator for Division-wide resource material used by staff throughout the FAMLI Division. Position is responsible for working with management, the business process analyst, and subject matter experts (SMES) within the division to create and/or revise formal procedures and job aides used by staff in performing their duties. Position will utilize FAMLI templates pertaining to the work being performed in order to achieve consistency for documentation used throughout the organization. Position will collaborate with the training unit on the creation or revision of all procedures to ensure training materials are created or updated accordingly. Position will collaborate with other division SMEs to prevent gaps in knowledge or processes that may impact other units.

Management and peers seek guidance and direction regarding the application, implementation, and/or adaptation of procedures and templates utilized to ensure FAMLI services are delivered properly, efficiently, and consistently.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

H4R2XXPROGRAM ASSISTANT II (https://drive.google.com/file/d/0B4enHpLSVk4eTWxjeTRFZUdkaXc/view?usp=sharing&resourcekey=0-r4wY5\_QO7RB4jLunEk9ppw)

MINIMUM QUALIFICATIONS:

Experience Only:

Five (5) years of relevant experience in an occupation related to the work assigned to this position. Such as in-depth review of business procedures, data interpretation, and policies in order to provide procedural development.

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to five (5) years. Such as in-depth review of business procedures, data interpretation, and policies in order to provide procedural development.

Preferred qualifications:

+ Experience ensuring compliance with highly regulated programs, products and operations

+ Experience in detecting and investigating inconsistencies in internal procedures and making recommendations for necessary changes.

+ Experience with Google Suite, Microsoft Word, and Excel

+ Experience in procedural documentation

Required Competencies:

+ Effective Written and Verbal Communication

+ Write and revise operating procedures, technical manuals, and other resource materials

+ Emotional Intelligence

+ Adaptability

+ Collaboration and Stakeholder Management

+ Problem Solving

+ Organizational Skills

Conditions of Employment:

+ Must be a current Colorado resident at time of application.

+ You must pass a thorough background check prior to employment which will include the E-Verify Process.

Appeal Rights: (Updated)

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .

Supplemental Information

For questions regarding this recruitment, please contact:[email protected]

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at [email protected] . Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.

While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

I acknowledge the comparative analysis process for this position will consist of a review of the information contained within my application/job duty statements and that any attachments will not be included during the minimum qualification screening or application review. The structured application review/numerical scoring of my application will be based on the content listed in the job duty statements, the preferred qualifications, required competencies, and answers to supplemental questions. My responses to the supplemental questions will be scored based on my ability to follow instructions and provide detailed, clear, and concise answers to each question.

+ Yes

+ No

02

Describe a time where you had to use specific templates or a standard format for documentation? What steps did you take to ensure your work was accurate and consistent with the templates and organizational requirements. What was the toughest part of keeping that consistency?

03

Provide an example when you had to manage the scope, timeline, and resources for a project. How did you navigate through any stakeholder expectations that didn’t align?

04

Share an experience where you reviewed a business process to either develop a new procedural guide or make revisions to an existing one. What methods did you use to capture the team's work, what difficulties did you face in documenting it, and how did the finished documentation support the organization/work unit’s objectives?

05

Provide an example of an experience where you actively incorporated equity, diversity, inclusion, and accessibility (EDIA) principles into your work. What specific actions did you take, and what was the impact of those actions?

Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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