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As a **CARE Team Leader** , you’ll ensure the team delivers on our goal to show genuine care for our field partner and consumers through the work that we do within the Life Insurance and Disability vertical. Your team is highly motivated and empowered to take ownership and accountability for each interaction by proactively seeking to understand the individuals behind the work, keep our field partners and consumers informed during every step of their request, demonstrate genuine care, and actively engage with our field partners to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate, and it’s also an acronym for Communicate, Advocate, Respond, and Empower – the actions needed to show CARE.

Must have prior operational/people management to be considered.

You Are

+ A leader who can execute and follow through on commitments; hold yourself accountable to meet strategic priorities.

+ Skilled in motivating and empowering teams to take ownership and accountability for the consumer experience and to deliver results.

+ Confident and skilled to control consumer and field escalations; able to utilize resources and use logic to solve problems quickly.

+ A shrewd communicator who can provide focused, constructive, honest updates and feedback.

+ Goal-oriented and able to deliver results aligned with the business priorities and goals.

+ Highly focused on the consumer and know how to translate that into actionable leadership; and able to support the team’s work, as necessary.

+ Highly focused on staff development and success; inclusive to know how to leverage your talent to delegate, offer stretch assignments, and co-create meaningful development and career plans based on skill development needs.

+ Understanding operational and consumer service metrics and controls and their importance in achieving business goals.

You Will

+ Lead others effectively and drive positive change within the organization.

+ Collaborate with teams and maintain a hands-on approach to leadership and data.

+ Demonstrate exceptional communication skills and an innovative, proactive mindset.

+ Drive a consumer-centric operation and understand what it takes to deliver an excellent consumer experience.

+ Mitigate risk related to regulations such as NAIC illustration & replacement rules and NY Reg 187.

+ Ensure adherence to regulatory requirements while balancing field and consumer experience.

+ Build strong relationships with IM Operations & Service leadership and cross-functional business partners across Guardian.

+ Stay informed and proactive about field and consumer experience through relationship-building.

You Have

+ MUST HAVE: Operational/People leadership experience to be considered.

+ Experience in insurance operations, preferred, proficient in managing multiple lines of business, a plus.

+ A BA/BS degree or equivalent industry experience is preferred.

+ Exceptional and proactive communication skills and are confident to present ideas and team accomplishments to leadership in an executive summary style

+ Superior organizational skills and attention to detail across a variety of assignments; able to set and meet deadlines

+ Ability to identify patterns and trends and drive proactive and practical solutions.

+ Strong proficiency in Outlook, Microsoft Word, and creating Excel spreadsheets and PowerPoint presentations preferred.

Location

This is a hybrid role, 3 days a week onsite at in either Bethlehem, PA or Pittsfield, MA.

Salary Range:

$67,450.00 - $110,815.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .