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Description

The Client Advocate arranges WTW resources to provide coordinated service and placement to meet the client’s insurance and risk management needs. The Client Advocate has a strong connection to the client’s business and a fundamental understanding of its industry, thus this relationship is a business partnership with client decision makers. The Client Advocate contributes to and generates new opportunities with prospects by developing and closing on expanded business services, products, and solutions with existing clients. Client Advocates will have a growth target for existing clients and may have a new business revenue target for new/new business. They are ultimately responsible for client retention, client profitability, and delivery of all outcomes for their assigned clients.

The Role

The Client Advocate’s main responsibility will be to provide an exceptional end-to-end client experience. This will include a primary focus on direct client engagement and will also require partnership and interaction with internal resources and functions to achieve the exceptional client experience.

Responsibilities

+ Contributes to new business opportunities for new clients and develops business opportunities with existing clients

+ Drives the RFP response process, including review, identification, and coordination of resources and expertise required, and ultimate document ownership

+ Engages with sales and broking to understand marketplace changes

+ Retains existing book of business and develop and strengthen client relationships – recognized as primary client relationship contact

+ Establishes comprehensive understanding of client’s industry, business, and objectives

+ Provides strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. Recommends appropriate solutions throughout the policy term (including acquisition due diligence)

+ Drives creation and delivery of E365 Plan and Client Stewardship report

+ Identifies, engages, and integrates delivery of all WTW internal resources to deliver on the client experience

+ Leads and mentors account team members

+ Maximizes the profitability and retention of their book of business

+ Negotiates, creates, and delivers fee/compensation agreements to clients

+ Informs client’s insurance program design and strategy by working in conjunction with Broking to ensure utilization of appropriate analytical tools

+ Drives design and delivery of client presentations/proposals, client advocacy reports, client service plans and schedules

+ Drives the renewal process to establish and implement the client-specific renewal strategy. Collaborates with WTW resource, practice, and industry groups to develop and deliver renewal to clients.

+ Ensures Group policy requirements are met (legal, regulatory & compliance)

+ Other duties as identified and appropriate to ensure exceptional client experience

Qualifications

Requirements

+ Targeted 10+ years of Natural Resources commercial Property & Casualty experience in a client facing role or demonstrated capabilities to complete role responsibilities

+ Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation

+ Ability to interpret, analyze, and present analytical models

+ Relationship Management skills: able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution

+ Negotiation skills: Ability to develop innovative and creative solutions to do complex deals, drive consensus across internal and external stakeholders to close deals and the ability to drive conflict resolution and secure concessions mitigating injury to client relationships

+ Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace

+ Knowledge of commercial insurance renewal end-to-end process, steps and owners

+ Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations

+ Excellent project management skills: end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects

+ Effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, provides clear guidance to ensure others fulfill roles effectively

+ Receptive to feedback; critical thinking and problem-solving skills, high adaptability

+ Intellectual curiosity to help develop innovative and creative ideas

+ Proficient Microsoft Office skills and familiarity with other relevant online tools

+ Must achieve and maintain insurance brokers P&C license and complete various continuing education activities as needed

+ Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

+ **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

+ **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)

+ **Retirement Benefits:** Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

EOE, including disability/vets