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WIN Waste Innovations is seeking an experienced IT Manager to oversee daily operations of the Platform Infrastructure IT Department, including the IT Service Desk, end-user support, asset management, and support for Microsoft 365 and Azure. This hands-on role involves leading the IT Infrastructure team, ensuring reliable and secure IT systems, managing projects and support issues, and working closely with the CIO and senior management to execute technology strategies and optimize resources.

What you will do:

+ Effectively lead the IT Infrastructure Team: workflow, support queues, escalations, and ensuring the team has the resources needed to support end users and operations.

+ Manage IT operations and production support encompassing the daily maintenance and troubleshooting of IT systems.

+ Establish and monitor Service Level Agreements (SLAs) for IT support to ensure timely responses, effective issue resolution, and high service availability.

+ Project management and prioritization ensure alignment with the organization's goals and available resources.

+ Work collaboratively with department heads to identify the specific needs of different business lines and operations, while also engaging with senior management for feedback.

+ Implement and manage security measures to protect the organizations IT systems and data includes contributing to security policies, ensuring the team follows best practices, and monitoring for potential threats.

+ Create and maintain a technology roadmap that defines the strategic direction for IT initiatives, including both short-term and long-term goals, technology investments, and project timelines that align with the organizations growth plans.

+ Manage the IT budget and allocate resources for various projects and operational needs.

+ Evaluate IT expenses and implement cost optimization strategies, including renegotiating vendor contracts, identifying opportunities for savings, and ensuring expenditure remains within budget.

+ Evaluate individual and team performance

+ Collaborate with the Operations team to implement IT solutions and practices that help identify and mitigate disruptions.

+ Manage relationships with technology vendors and service providers, including negotiating contracts, reviewing performance, and making recommendations for vendor selection or changes.

+ Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers and management.

What you have:

+ Bachelors degree in Computer Science, Information Technology or related field

+ 7 or more years of experience in technical support

+ 4 or more years as a manager or as a people leader in a technical support function.

+ Experience in managing vendors and IT service providers.

What your skillsets are:

+ ITIL processes and methodologies.

+ Strong technical background

+ Strong leadership and effective people management skills.

+ In-depth understanding of the Microsoft 365 suite of applications.

+ Advanced knowledge of endpoint devices such as computers, mobile phones, printers, networking equipment, and software management, as well as asset controls.

+ Knowledge of Windows computer deployment practices.

What You'll Enjoy:

+ Industry leading benefits

+ Multiple and flexible medical plans

+ Outstanding PTO program

+ Floating Holidays

+ Strong 401k program and company match

+ Tuition reimbursement plan

+ College loan reimbursement

+ College scholarship program for dependents

+ Parental Leave Program

+ Inclusive culture

+ Employee engagement events

+ Employee resource groups

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs. WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste-to-energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream.At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.