"Alerted.org

UPMC is hiring a Senior Systems Engineer to join their Health Plan App Engineering team. The hiring manager is looking for a candidate who has server administration, Azure Cloud skills, and Setup and Deploy websites (IIS) experience. If you are a go getter and a team player looking to work with a team driven department, APPLY NOW!

Work Location: Fully Remote

Work Hours: 8-4p.m.est. Must be able to work eastern standard time.

Purpose:

Under the direction of management and more senior members of the team, the Systems Engineer - Senior maintains systems, leads projects, provides end user support, contributes to team documentation, and seeks out process improvement. Responsible for managing POCs and evaluating new technologies. Acts as liaison to vendors for advanced troubleshooting. The Systems Engineer - Senior will act as a mentor to junior members of the team.

Responsibilities:

+ Provision, configure, and maintain Windows Servers and related infrastructure.

+ Manage firewall exception rules, DNS configurations, and SSL certificates.

+ Perform a wide range of Windows Server administration tasks.

+ Support and maintain core administrative systems for the Health Plan.

+ Azure Cloud skills

+ Setup and Deploy websites (IIS)

+ Conduct performance and capacity planning for systems.

+ Perform system updates and license management.

+ Independently resolve technical issues and mentor associate-level staff with issue resolution. Provide ongoing support for critical systems and respond to incidents as needed.

+ Ensure systems and processes comply with organizational security protocols.

+ Participate in audits and provide evidence of compliance with job responsibilities and system control.

+ End user support - Resolve complex end-user support issues independently. Responsible for assisting less experienced staff with end-user support issues. Responsible for ensuring there is resolution or that the end-user is connected with the appropriate resources for issues resolution.

+ Project Management - Complete assigned project-related tasks with independently. Responsible for time tracking and updating documentation. Lead small to medium sized projects. Collaborate with other technical teams, as appropriate, for successful completion of project. Participate in POC evaluations.

+ Troubleshooting/Critical Thinking - Independently resolve issues. Offer input on issue resolution and mentor less experienced staff with issue resolution.

+ Core Technology Concepts - Responsible for understanding of complex technologies and their use. Demonstrates initiative to learn about current and future technologies.

+ Maintenance/Upgrades - Develops maintenance/upgrade plans with assistance of lead/expert. Responsible for maintenance and upgrades. Responsible for assisting with Disaster Recovery Plan

+ Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.

+ Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.

+ Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

+ *Performs in accordance with system-wide competencies/behaviors.

+ *Performs other duties as assigned.

+ Typically has 5+ years' experience with complex systems environments through education or practical experience.

+ Mastery of standards IT procedures and protocols.

+ Shows the ability to lead junior team members with enforcing compliance of procedures and protocols.

+ This position may be required to maintain a 24/7 off hours support as part of a rotation within the team. The frequency varies based upon the number of colleagues in the rotation.

Top Skills:

+ Server administration

+ Azure Cloud skills

+ Setup and Deploy websites (IIS)

Preferred:

+ 3-5 years supporting servers and deploying on perm servers

+ Current or past UPMC employee or contractor

Licensure, Certifications, and Clearances:

ACT 34

UPMC is an Equal Opportunity Employer/Disability/Veteran