"Alerted.org

Job Description

Join a Team that's Shaping the Future of IT Support

At BAE Systems, we're dedicated to delivering innovative solutions that make a meaningful impact. As a **Principal Telecommunication Engineer** for POTS Telecom, you'll play a critical role in supporting 24/7/365 remote operations of the Enterprise Service Desk (ESD) Plain Old Telephone Service (POTS) telecom systems for a large government enterprise contract, serving the customer. This is a unique opportunity to work on mission-critical telecom systems, ensuring reliable voice and digital initial contact support for all IT-related contacts. Aligned with federal standards like NIST, FISMA, and ITIL 4 practices, you'll maintain telecom infrastructure, resolve incidents swiftly, and enhance service availability to support mission-critical IT communications in a high-volume, always-on environment.

As a senior telecommunication engineer, you'll be responsible for operating and monitoring 24/7/365 ESD POTS telecom systems, providing remote initial contact support, and performing first-call resolution activities. You'll diagnose and resolve common POTS telecom problems, escalate complex issues to Tier 2 support, and conduct routine maintenance, configuration changes, and testing of POTS systems. Your expertise will help drive seamless integration, compliance, and secure telecom operations.

In this role, you'll have the opportunity to work on exciting projects, including the development of POTS telecom solutions that support mission-critical initiatives. You'll collaborate with stakeholders to integrate POTS support with broader IT services, contributing to knowledge bases and process refinements aligned with ITIL incident management. If you're passionate about telecom engineering, and have a strong track record of delivering results, we want to hear from you.

Location:

+ This candidate shall be located within 50 miles of Vicksburg, MS.\#Castle-Net

Required Education, Experience, & Skills

Required Education, Experience, & Skills

+ Bachelor's degree in Information Technology, Telecommunications Engineering, Computer Science, or a related field (or equivalent experience)

+ 6 years of experience in POTS telecommunication engineering and operations, with hands-on expertise in 24/7 remote support, first-call resolution, and voice/digital contact handling in government or large enterprise environments

+ Proven track record providing initial contact support for IT-related telecom issues, including POTS systems for high-volume operations

+ Active DoD Secret Clearance (must be current and transferable)

+ Strong knowledge of federal telecom standards (e.g., NIST 800-53, FISMA) and ITIL practices for service desk and incident management

+ Proficiency in POTS telecom tools (e.g., Cisco PBX, Avaya systems) and monitoring software for voice/digital communications

+ Excellent customer service, troubleshooting, and communication skills for remote support in 24/7 rotations

Preferred Education, Experience, & Skills

Preferred Education, Experience, & Skills

+ ITIL 4 Foundation certification

+ Experience supporting telecom systems, including hybrid POTS/VoIP integrations and ESD operations

+ CompTIA Security , 5G Technician (5GT) or similar certification

+ Background in digital communications (e.g., email/SMS gateways) and scripting for automation (e.g., Python for call routing)

+ Master's degree in a relevant field or additional certifications

Pay Information

Full-Time Salary Range: $94728 - $161038

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Principal Telecommunication Engineer

118346BR

EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression