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Job Description

Join a Team that's Shaping the Future of IT Support

At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a **Junior Process Analyst (Shared Services)** , you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

As a **Junior Process Analyst (Shared Services)** , you'll beresponsible for assisting senior analysts in analyzing and improving IT shared services processes to increase efficiency and effectiveness within an enterprise environment. This role supports the documentation of current workflows, the identification of inefficiencies, and the implementation of streamlined solutions by collaborating with various stakeholders and collecting and analyzing data. The ideal candidate will be detail-oriented, possess strong analytical and communication skills, and be eager to learn and apply process improvement methodologies.

Duties:

+ Assist in analyzing existing business processes and documenting current state workflows and procedures.

+ Help gather and analyze data to identify process bottlenecks, inefficiencies, and areas for improvement.

+ Support the creation of process maps and documentation.

+ Collaborate with senior analysts and cross-functional teams to gather requirements and support the design of new or improved processes.

+ Aid in the implementation of process changes and new systems, ensuring they align with business needs.

+ Help develop performance metrics and monitor the effectiveness of implemented changes.

+ Assist in preparing reports and presentations on process performance and improvement initiatives for stakeholders.

+ Provide support to users and stakeholders during process changes and ensure new processes are understood and followed.

+ Learn and apply process improvement methodologies and industry best practices to support the team's work.

+ Perform other duties as assigned by the management team to support the Shared Services function

By joining our team, you'll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. You'll be expected to collaborate with cross-functional teams to resolve complex issues, implement best practices, and support disaster recovery planning. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

Location Requirement

The successful candidate must be located within 50 miles of Vicksburg, MS.

Required Education, Experience, & Skills

Required Education, Experience, & Skills

+ Bachelor's degree in Information Technology, Computer Science, Database Management, or a related field (or equivalent experience)

+ 2 years of experience in shared services for ITSM platforms in large-scale enterprise environments

+ Proven knowledge of related disciplines such as server OS, networking, and cloud integration for hybrid setups

+ Active DoD Secret Clearance (must be current and transferable)

+ Excellent analytical skills for root cause analysis and optimization in high-stakes, regulated settings

+ U.S. Citizenship required due to federal contract obligations

Preferred Education, Experience, & Skills

Preferred Education, Experience, & Skills

+ Experience supporting DoD or large federal customers, including database security hardening and ITSM integrations with enterprise systems

+ ITIL 4 Managing Professional (MP) certification or higher, with focus on service design and transition

+ Background in automation scripting (e.g., PowerShell, SQL scripts) for patch management and monitoring alerts

+ ITIL Found V4 certification

Pay Information

Full-Time Salary Range: $63662 - $108225

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Junior Process Analyst (Shared Services)

118311BR

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