"Alerted.org

Job Description

Responsibilities:

• Diagnose and debug customer issues involving Power Platform and Graph connectors, focusing on integration and authentication scenarios.

• Collaborate with engineering and support teams to triage customer incidents, identify root causes, and propose mitigations or workarounds.

• Analyze logs and telemetry (e.g., from Azure Monitor, Kusto, or Application Insights) to identify systemic or recurring connector issues.

• Reproduce customer environments and integration setups to validate bugs and test potential fixes.

• Support authentication and SSO configurations, including OAuth 2.0 and SAML flows.

• Validate connector behavior with third-party SaaS providers such as Workday, ServiceNow, SAP SuccessFactors, and others.

• Engage in customer support calls to provide technical expertise and clear communication on issue status and resolution steps.

• Collaborate cross-functionally with PMs, support engineers, and developers to drive improvements in connector reliability and diagnostics.

• Contribute to tooling or documentation that improves troubleshooting efficiency and reduces future incident load.

• Identify and drive performance, scalability, and reliability improvements across the ESS platform.

Establish engineering best practices, including CI/CD, telemetry, and quality assurance.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.

• 10+ years experience.

• Experience performing in-depth troubleshooting and unit testing with both new and legacy production systems.

• Experience in programming and experience with problem diagnosis and resolution.

• Experience supporting or debugging Microsoft Power Platform connectors or Microsoft Graph connectors.

• Solid understanding of Entra ID (Azure AD) authentication and SSO configuration, including OAuth 2.0 and SAML.

• Familiarity with enterprise SaaS systems such as Workday, ServiceNow, or SAP SuccessFactors.

• Experience triaging incidents, reading logs, and reproducing customer issues in complex enterprise environments.

• Strong technical communication skills; ability to summarize technical findings for non-engineering audiences.

• Comfortable collaborating across global, cross-disciplinary teams (Engineering, PM, and Support).

• Experience integrating non-Entra ID identity providers (e.g., Okta, Auth0, Ping, or ADFS) with Microsoft 365 or Power Platform services.

• Familiarity with Microsoft Copilot Studio, Power Automate, or Power Apps.

Understanding of enterprise security principles. • Power Platform, Graph APIs, or similar integration frameworks and understand how enterprise systems like Workday, ServiceNow, or SAP SuccessFactors connect to Microsoft 365 services.

• Practical knowledge of Entra ID authentication, SSO, and Oauth/SAML configurations