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Job Description:

Job Profile Summary

Provide accurate, timely, and creative solutions to Caregiver computer hardware, peripherals, printers, operating systems, software applications, networking, telecommunications, and video conferencing issues. Assist and coordinate with other Intermountain, Vendors and DTS teams when on-site troubleshooting and evaluation is needed. Primarily responsible for providing direct customer support, answering questions, providing feedback, resolving customer incidents and fulfilling service requests according to Service Level Agreements. This position must also promote the mission, vision, and values of Intermountain, while abiding by service behavior standards. Must have the ability to work rotating shifts and prolonged shifts for up to 12 hours.

Job Essentials

1. Under the direction of other team members, performs onsite analysis, diagnosis, and resolution of information technology problems (computers, networks, IP phones, wireless, printers, scanners, etc.), and recommends and implements corrective solutions. Assists other teams to resolve issues.

2. Under the direction of other team members, installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels.

3. Assists in resolution of service desk incidents and documents requests in a timely manner as specified by approved Operational Level Agreements and Service Level Agreements.

4. Under the directon of other team members, participates in completing projects following enterprise standards. Assists in ensuring that key stakeholders both inside and outside of Information Systems are updated on project status, issues, barriers, etc.

5. Assists in maintaining critical support documentation in the enterprise defined knowledge repository.

6. Assists in the implementation of enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems and devices.

Minimum Qualifications

Associates degree in computer science field or management of information systems or two years experience in a system support or other computer science / management information system related technical field (hardware support, etc.). Degree must be obtained through an accredited institution. Education is verified.

Valid driver's license. (Position may often require individual to travel between facilities to provide support)

Associate's degree in computer science field or management information systems. Degree must be obtained through an accredited institution. Education is verified.

- or -

Two years experience in a system support or other computer science / management information system related technical field (hardware support, etc.).

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Demonstrated understanding of troubleshooting principles, methodologies, and issue resolution techniques.

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Demonstrated basic knowledge of applicable data privacy practices and laws.

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Demonstrated basic understanding of networking fundamentals and active directory.

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Demonstrated basic knowledge of industry standard word processing and spreadsheet software.

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Demonstrated basic knowledge of industry standard email systems.

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Must be able to travel to and from various Intermountain facilities. (Position may often require individual to travel between facilities to provide support)

Preferred Qualifications

Certifications: CompTIA a Plus, CompTIA Network Plus, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST)

Strong written and oral communication skills.

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Ability to present ideas in user-friendly language.

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Self motivated and directed.

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Ability to effectively prioritize and execute tasks in a high-pressure environment.

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Strong customer service orientation.

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Experience in a Healthcare environment.

Physical Requirements:

Location:

Intermountain Health Riverton Hospital

Work City:

Riverton

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$21.93 - $33.83

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.