• Administrative Assistant II - Head & Neck Surgery…

    UCLA Health (Los Angeles, CA)


    Description

    Under the direction of the manager, provide on-site

    administrative services associated with a busy medical clinic. Act as a key

    patient contact in the appointment and registration desk area, following the world-class

    practices of CI-CARE. Primary role is as

    phone agent to schedule patients using the electronic medical records system, collect

    and update demographics, insurance, and authorizations as necessary. May greet and check-in patients and perform cash

     

    collections. Ensure that proper procedures and policies are followed. Act as a liaison between the patients, providers,

     

    nursing staff, house staff and health system administration. Perform insurance verification and

     

    authorizations, and other duties as assigned by the manager. On site attendance

     

    in Westwood required.

     

    Salary Range: $26.42 - $37.49 hourly

    Qualifications

    Required:

    + Excellent organizational skills to work in a multi-function office with minimal supervision.

    + Knowledge of CPT codes, ICD10, and performing insurance authorizations

    + Skill in writing concise, grammatically correct correspondence, reports and manuscripts.

    + Proper telephone etiquette.

    + Knowledge of medical terminology.

    + Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload, changes in assignment, pressures of deadlines and competing requirements.

    + Skill in interacting diplomatically with the public including patients, other health care providers and students.

    + Ability to handle sensitive material and information with confidentiality and discretion.

    + Ability to schedule and encounter patients with speed and accuracy using the electronic medical records system

    + Ability to meet and exceed the CI-CARE standards.

    + Ability to obtain authorizations in a timely manner

    + Ability to work occasional overtime

    + Ability to have flexibility in work schedules and locations as needed

    Preferred:

    + Knowledge of UCLA policies and procedures and cash collections

    + Previous experience working in an outpatient clinic setting.

     

    UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.