• Epic Analyst I (Cadence/Referrals)

    Children's Hospital Boston (Boston, MA)


    82827BRJob Posting Title:Epic Analyst I (Cadence/Referrals)Department:Information Services-ApplicationsAutoReqId:82827BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Information TechnologyJob Posting Description:Position Summary / Department Summary:

    The Epic Analyst I serves as a member of the team supporting the Epic Cadence and/or Referrals application. This role requires an understanding of operational workflows and how they interact with Epic systems. The Analyst I assists with basic configuration tasks, troubleshooting, ticket analysis, and ongoing system maintenance under the guidance of senior analysts.

    Key Responsibilities:

    + Support operational areas with foundational knowledge of the Epic Cadence and/or Referrals application.

    + Assist in resolving routine issues and escalate complex problems to senior team members.

    + Outline basic build requirements and identify considerations for completing tasks.

    + Participate in triage by reviewing incoming tickets and performing first-level analysis.

    + Identify when requests should transition to project-based work.

    + Perform basic configuration tasks following departmental standards, including updates to rules, visit types, and templates.

    + Document decisions, update business rules, and assist in creating user documentation.

    + Conduct unit testing on assigned build work and collaborate with team members on QA efforts.

    + Support integrations impacting the Epic application and research relevant system functionality.

    + Participate in upgrades by reviewing release notes and assisting in test script creation and execution.

    + Maintain clear and consistent communication with end-users regarding application issues and updates.

    + Gather feedback from super-users and assist with delivering training as needed.

    Required Certification:

    + Epic certification in Cadence and/or Referrals (or ability to obtain within the designated time frame).

    Minimum Qualifications

    Education:

    + Bachelor’s degree; OR

    + Associate’s degree with 2 years of related experience; OR

    + High school diploma/GED with 4 years of related experience.

    Experience:

    + Minimum 1 year of experience supporting Epic Cadence and/or Referrals in an operational or IT capacity, including template management or basic build work.

     

    Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid Pay Range:$65936.00-$105497.60 Annual