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The Patient Connection Center Manager provides leadership, supervises, and coordinates activities related to patient scheduling and access for medical group clinics, cancer center and ancillary services at Columbia Memorial Hospital. This role also oversees insurance authorizations and referrals for outpatient services. Responsibility for ensuring quality patient care through medication refills and population health initiatives. Responsible for overseeing day to day Patient Connection Center operations with strong collaboration with managers in clinics, cancer center, ancillary services and patient financial services. Responsible for administrative oversight and supervision of staff to enhance quality of care to clinics’ customers. Plans for and oversees annual budget.

Job Requirements Knowledge of/Skill/Ability to: Strong understanding of patient scheduling; Strong analytic skills; Problem solving and organizational skills; Communications, interpersonal and conflict resolution skills; Strong leadership, facilitation, delegation, and coaching skills; Ability to work effectively in multi-disciplinary setting; Knowledge of practice management/clinic administration and operations, and patient/customer relations; Participate in and promote teamwork in a clinical setting.

License/Certification N/A

Education and/or Experience Bachelor's degree or equivalent experience/education. Previous experience in a supervisory or management role with experience in the relevant areas of patient access, including in-depth knowledge of customer service, registration, scheduling, and revenue cycle.

Physical Demands and Work Environment Conditions / ADA Compliance Works inside. Walking and standing much of the time while on duty. Long shifts necessary at times. Subject to occasional physical and emotional stress within a fast-paced environment. Tolerates bending, sitting, standing, walking, lifting, carrying, pushing, pulling for 8 – 12 hours (shift dependent).