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Description

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team!

Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/tag/drone

Amazon Prime Air (PA) is seeking an ACES Manager to lead process improvements and operational excellence initiatives within our ultra-fast drone delivery operations. This role will be responsible for developing and implementing standard work across all process paths, driving continuous improvement, and reducing defect costs throughout the network. Working closely with existing ACES teams and bridging operational practices from fulfillment centers (FC) to Prime Air operations, you will establish and maintain best-in-class network performance standards. The successful candidate will leverage data-driven insights to identify optimization opportunities and lead implementation of improvements. This role is critical in developing and maintaining process controls that minimize variation between shifts and across sites while delivering strong operational performance metrics. You will be responsible for producing and refining process standards, building on current best practices for physical infrastructure, and designing operational procedures that scale across the network and beyond.

This role is a core member of the PA Commercial Operations (ComOps) Engineering team, serving as a key liaison between customer experience insights, operational execution, and scalability planning. In this position, you will bring a unique perspective informed by direct operational data and customer feedback to spearhead program improvements, foster strategic partnerships across the network, and shape the long-term vision for Prime Air operations. Strong cross-functional communication skills are essential, as you will collaborate extensively with engineering, maintenance, operations teams, and ACES counterparts to drive alignment and deliver results. Your ability to translate complex operational challenges into actionable solutions and communicate effectively with stakeholders at all levels will be critical to success in this role.

This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

Key job responsibilities

* Own the PA Commercial Operations ACES strategy for defect reduction, including strategic planning, execution, and stakeholder alignment across senior leadership

* Establish standard work processes across all operational paths in collaboration with existing ACES teams and fulfillment center operations

* Lead cross-functional collaboration with engineering, maintenance, and operations teams to optimize metrics, drive improvements, and minimize variation between shifts and sites

* Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce defect costs across the network

* Develop and maintain documentation for operational procedures and process standards that scale network-wide

* Deliver measurable quality improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers

* Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners

Basic Qualifications

- 3+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.