• Customer Service Coordinator

    Friedman Management Company (Farmington Hills, MI)


    Customer Service Coordinator

    Job Details

    Level

     

    Entry

     

    Job Location

     

    Corporate Office - Farmington Hills - Farmington Hills, MI

     

    Secondary Job Location(s)

     

    Undisclosed

     

    Remote Type

    N/A

    Position Type

    Full Time

    Education Level

    High School

     

    Salary Range

     

    Undisclosed

     

    Travel Percentage

     

    None

     

    Job Shift

     

    Any

     

    Job Category

     

    Admin - Clerical

    Description

    Customer Service CoordinatorWe are seeking a friendly, dependable, and detail-oriented Customer Service Coordinator to join our property management service team. This role is perfect for someone early in their administrative or customer service career who enjoys helping people, staying organized, and working in a supportive, team-driven environment.

     

    This position offers a stable Monday–Friday schedule and a great opportunity to learn the basics of commercial property management.

    Responsibilities

    + Assist with coordinating maintenance requests for tenants in commercial properties

    + Enter and track work orders in our property management software (training provided)

    + Manage incoming emails and phone calls from tenants, vendors, maintenance staff, and property managers

    + Provide clear, accurate information throughout the lifecycle of each request

    + Help prioritize and resolve tenant concerns in a timely and customer-focused manner

    + Maintain a general understanding of company processes and procedures

    + Track outstanding requests and follow up as needed to ensure timely resolution

    + Support the maintenance team with daily scheduling and organization

    + Follow up with tenants, vendors, and internal staff as needed

    + Assist the property management team with basic administrative tasks (e.g., programming access fobs/cards, placing supply orders, data entry, etc.)

    Qualifications

    + High School Diploma or equivalent required

    + 2+ years of customer service experience(retail, hospitality, call center, food service, receptionist, or similar all qualify)

    + Strong written and verbal communication skills

    + Comfortable using basic Microsoft Office programs such as Outlook, Word, and Excel

    + Organized, detail-oriented, and dependable

    + Enjoys helping people and solving problems

    + Experience with real estate or property management software is a plus, butnot required—we provide full training

     

    Why This Role Could Be a Great Fit For You

     

    + Stable Monday–Friday daytime schedule

    + Supportive team environment

    + Clear processes and step-by-step training

    + Opportunity to grow skills in commercial property management

    + No sales, quotas, or cold-calling

    + Friendly office culture with opportunities to learn and contribute

     

    Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.