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Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

+ Medical: Multiple plan options.

+ Dental: Delta Dental or reimbursement account for flexible coverage.

+ Vision: Affordable plan with national network.

+ Pre-Tax Savings: HSA and FSAs for eligible expenses.

+ Retirement: Competitive retirement package to secure your future.

Responsibilities

This position is accountable for providing strategic and operational leadership to the Office of Access Management Access Advisors. The role collaborates closely with Medical Directors and Administrator within the Rochester Office of Access Management, and the Rochester Outpatient Practice leadership team to advance the Bold.Forward Strategy in Rochester. Responsibilities include participating in the development and execution of major strategic access initiatives, including automation, AI, and system implementation and integration projects, as well as designing tools and reports to support practice performance and conducting performance analysis. The individual serves as a liaison among clinical, business, and technical teams, supporting the implementation and operationalization of tactics and transformative changes. This role cultivates partnerships with both clinical and business units to establish a comprehensive understanding of multiple business areas, maintaining expert knowledge of current systems, tools, and methodologies. The incumbent is capable of independently managing mid- to large-scale operational projects, delegating tasks, and directing team members effectively. Additional responsibilities encompass coordinating implementation efforts and providing support for proposals that span organizational boundaries. The role requires an understanding of how OAM functions interrelate with other institutional functions, ensuring resource planning and alignment (projects, personnel, facilities, budget, equipment) are conducted efficiently and effectively, with a focus on enhancing efficiency across the access domain. Staffing duties involve assessing needs, recruiting, selecting, and developing team members to achieve optimal performance. The position provides training and mentoring as required. Financial accountability includes adherence to the designated operating budget and maintaining appropriate staffing levels to achieve objectives. A consistent onsite presence is essential to develop a thorough understanding of the Rochester Practice.

Qualifications

Bachelor's degree in management, operations research, analytics, industrial or systems engineering, business administration, healthcare administration, or health related field and 9 years' experience, two of which include demonstrated leadership, in a clinical setting with an extensive working knowledge of clinic operations or information technology systems required.

A comprehensive understanding of the physician practice and patient flow throughout a large healthcare institution is required. Experience in multiple areas within a large healthcare institution is required.

Master's degree in aforementioned fields and 7 years' experience, two of which include demonstrated leadership, in a clinical setting with an extensive working knowledge of clinic operations or information technology systems strongly preferred.

Exemption Status

Exempt

Compensation Detail

$126,672.00- $ 190,049.60 / year; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday; business hours

Weekend Schedule

As needed

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Chelsea Crosby

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.