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**POSITION PERFORMANCE PLAN** _–_ Manager, Racquet Sports Administration

**Position Summary** : This position is responsible for the administrative management of the tennis and pickleball programs.

**Primary Customers** : Members, non-members and staff

Copley Performance Areas/Behaviors** **:

Customer First

+ Treats others with courtesy, respect, and caring touch in all interactions.

+ Goes the extra mile to identify, fulfill, and exceed member needs. Puts those needs first.

+ Promotes member rights and safety while ensuring confidentiality and privacy are maintained at all times.

+ Recognizes, respects, and effectively communicates with all cultures.

Promotes Teamwork and Partnerships

+ Treats each employee as an equal and valued member of the team; works cooperatively with other employees to complete the work.

+ Willingly flexes to meet the changing workload demands and priorities.

+ Helps make Rush Copley Healthplex a great place to work by promoting positives and committing to resolve problems.

+ Upholds Healthplex Employee Behavior Standard in all interactions to improve teamwork and enhance patient satisfaction.

+ Adheres to the Code of Conduct in the performance of job duties and promotes the adherence of others as well.

Quality and Patient Safety

+ Follows Healthplex safety goals.

+ Prevents recognized safety hazards by proactively reporting issues.

+ Maintains and supports a Just Culture by reporting errors.

+ Identifies potential opportunities and participates collaboratively to make improvements.

**Team Relationships** Coached by: General Manager, Healthplex

Position Performance Area/Expectations:

+ Works collaboratively with all department leaders to ensure department and club goals are achieved.

+ Promotes and implements tennis and pickleball programs to meet or exceed targeted revenues in accordance with budget.

+ Monitors financial performance, opportunities for improvement and condition of all tennis and pickleball programs.

+ Ensures members and guests are provided with high quality, professional tennis and pickleball instruction that focuses on learning, safety and enjoyment.

+ Provides leadership and motivation to all tennis and pickleball staff, fostering an environment that encourages professional growth and excellence in performance.

+ Responsible for directing work, conducting performance appraisals, addressing concerns and complaints, and solving problems.

+ Serves as a liaison between Healthplex and the community it serves.

+ Supports special events and tournaments in an administrative capacity as needed.

+ Ensures court appearance and surroundings areas are presentable.

+ Carries out management responsibilities in accordance with Healthplex policies and applicable laws.

+ Develops annual operating and capital budget for Tennis and Pickleball departments.

+ Manages departmental performance against targets and budgets in accordance with Healthplex procedures and policies standards.

+ As required, complete and/or approve racquet-program account adjustment forms with a high degree of accuracy and timelines.

+ Orients and trains staff while assuring staff adherence to policies and procedures.

+ Ensures all staff certifications are up to date.

+ Attends mandatory departmental meetings within areas of responsibility as well as Healthplex Management Team meetings and Healthplex Operations Team meetings.

+ Leads by example and adheres to Healthplex and RCMC policies and procedures, code of conduct, and iCare/Promise values.

+ Serves as Manager on Duty.

**Position Requirements** :

+ Education: High School diploma or GED required; Bachelor's degree level of education is preferred

+ Certifications:

+ American Heart Association or American Red Cross CPR/AED certification

+ Special Skills:

+ Excellent customer service skills

+ Excellent organizational skills and ability to multi-task

+ Experience:

+ Minimum 3-5 years of previous management experience

+ Other:

+ Strong knowledge of tennis and pickleball sports and industry is highly preferred.

+ Proficiency in Microsoft Office products, including but not limited to Word, Powerpoint and Excel

+ Ability to develop and manage a financial budget.

+ Computer knowledge with regards to Club Automation (preferred)

+ Excellent verbal and written communication skills

+ Ability to work in high pressure situations, manage multiple deadlines and frequent interruptions, and strong attention to detail.

+ Customer service oriented and able to relate to all levels of staff.

+ May need to work early mornings, evenings and/or weekends to ensure center goals are met.

_The above statements are intended to describe the essential job functions and level of work performed by individuals in this position. They are not to be construed as an exhaustive list of all job duties that may be performed._

Revised: 10/8/2025

Functional Demand: TBD

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected].