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Description We are looking for a dedicated Loan Servicing Support Specialist to join our team in Columbia, South Carolina. This contract-to-permanent position offers an opportunity to assist borrowers in managing their loans, resolving concerns, and exploring alternative solutions. The role requires a proactive approach to customer service and adherence to industry regulations.

Responsibilities:

• Guide borrowers through detailed mortgage loan information, explaining payment terms and addressing inquiries.

• Collect and document payments while maintaining accurate account records.

• Educate borrowers on available options and alternative solutions to bring their loans current.

• Conduct inbound and outbound calls to communicate effectively with borrowers.

• Provide restructuring or refinancing alternatives for borrowers transitioning to standard mortgage products.

• Negotiate reasonable payment arrangements with delinquent borrowers for review by team leads.

• Assemble and complete "Request for Mortgage Assistance" packages in accordance with policies and procedures.

• Escalate complex borrower cases to Loss Mitigation associates when necessary.

• Assist borrowers with loan servicing website navigation, including payments, denied access, and password resets.

• Address inquiries related to escrow, loss drafts, closing documents, and other loan servicing functions. Requirements • High school diploma or equivalent work experience.

• Minimum of one year of collections experience in a customer service or call center environment, or loan servicing experience.

• Familiarity with the Banking, Mortgage, or Loan Servicing industries is preferred.

• Proficiency in loan administration, mortgage processing, and collections.

• Knowledge of relevant computer software and the Fair Debt Collection Practices Act.

• Strong verbal communication skills for effective borrower interaction.

• Basic to intermediate math skills, including the ability to perform accurate calculations.

• Ability to understand collection issues and collaborate on alternative solutions.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .