• Collections Specialist

    Aston Carter (Pasadena, MD)


    Job Title: Collections Specialist

    Job Description

    As a Collections Specialist, you will communicate with consumers via phone and approved written correspondence to resolve unpaid accounts. You will provide thorough, efficient, and accurate updates to account files for each interaction, ensuring compliance with Federal, State, and Local regulations governing the collections industry. This role requires strong customer service skills in a fast-paced environment. Additionally, you will perform other duties as assigned by management.

    Responsibilities

    + Communicate with consumers to resolve unpaid accounts via phone and approved written correspondence.

    + Provide accurate and efficient updates to account files for each interaction.

    + Ensure compliance with Federal, State, and Local collections regulations.

    + Demonstrate strong customer service skills in a fast-paced environment.

    + Perform additional duties as assigned by management.

    Essential Skills

    + Customer service expertise.

    + Experience in call center environments.

    + Data entry proficiency.

    + Ability to type and talk simultaneously.

    + Comfortability speaking on the phone.

    + Experience in collections customer service and collection calls.

     

    Additional Skills & Qualifications

     

    + Proficiency in Microsoft Office.

    + Ability to maintain confidentiality and ensure data protection.

    + Excellent interpersonal, written, and verbal communication skills.

    + Ability to work effectively in a multi-tasked, team-oriented environment.

    + Strong organizational and prioritization skills.

    + Flexibility to adapt to changing schedules.

    + English required; bilingual candidates preferred.

    Work Environment

    The work environment is a flexible and comfortable setting, fostering a strong family-type atmosphere. Many team members have been with the company for over 20 years, highlighting the supportive and stable nature of the workplace. The position offers room for growth, extensive training, and the opportunity to work independently without micromanagement. Enjoy participating in fun events such as holiday parties, lunches, celebrations, potlucks, crab feasts, donation drives, food drives, and volunteering. The work schedule is 5 days in the office: 8am-5pm Monday through Thursday and 8am-4pm on Friday. You will be part of a team of 13 collection specialists and 1 manager. Additionally, there are opportunities to earn extra monthly bonuses based on performance.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Pasadena, MD.

    Pay and Benefits

    The pay range for this position is $18.00 - $23.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Pasadena,MD.

     

    Application Deadline

     

    This position is anticipated to close on Dec 2, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.