"Alerted.org

Description

As a support technician for this medical device Engineering team, you will be working with over 1200 locations providing remote support related to medical imaging equipment. Technicians will prioritize caseload and tickets from a queue as well as be involved in hardware preparation, device testing, software deployments and rollout projects to the field locations. - Responsibilities: ○ Provide software troubleshooting support (Level 2/3). ○ Coordinate troubleshooting and support with vendors. ○ Provide over the phone/remote technical support to users by helping with hardware and software issues and answering questions. ○ Troubleshoot and diagnose technical, IT, as well as electrical/mechanical issues with medical imaging equipment. ○ Perform routine preventative maintenance checks on imaging equipment according to manufacturer guidelines. ○ Coordinate technician dispatches, including scheduling, ordering parts, and follow-ups. ○ Triage service desk tickets, gather missing information, and make outbound calls to offices. ○ Manage longer ticket cycles and see issues through to resolution. - Qualifications: ○ Comfortable working in fast paced, dynamic, large Healthcare Service Organization environment. ○ Excellent written and verbal communication skills. ○ Strong IT computing and networking support background ○ Strong Customer Service, Communication, and Documentation skillset ○ Well-rounded PC desktop technician with strong troubleshooting skills (Windows, software, networking). ○ Ability to administer Windows workstations, including networking drivers and software management. ○ Intuition to learn new software quickly. ○ Highly organized, capable of coordinating vendor relations and following complex workflows. ○ Experience in medical imaging software or hardware (Carestream, Planmeca, PACS) is a plus. Experience in a medical environment supporting medical devices is also beneficial We are looking for 3, experienced Technical Support agents, available for a 3-month contract immediately that can assist our customer in managing their queue or tickets to enable operations for their field sites. Will be trained, on-site in their processes and technologies. Must have the ability to pick up technology quickly and be able to problem solve to improve.

Skills

Application support, Troubleshooting, Analysis, Support, vendor communication, process improvement, Desktop, windows administration, Network Drivers, Software Management, hardware, Technical support, Medical engineering - Support Technician, pacs, DICOM, Carestream, Healthcare, Imaging Informatics, HL7, Clinical Applications, Image Transfer, Medical Imaging, radiology information system, radiology application, radiology, Systems Analyst, Vendor Support

Top Skills Details

Application support,Troubleshooting,Analysis,Support,vendor communication,process improvement,Desktop,windows administration,Network Drivers,Software Management,hardware,Technical support,Medical engineering - Support Technician

Additional Skills & Qualifications

BS in Electrical Engineering, Computer Science, Computer Information Systems, or another related field. Or 5 years’ experience in related field. Advanced Troubleshooting (Windows, Network drivers, Software remediation, vendor management) Scheduling and Coordination - this will be valuable as you may need to schedule/deploy techs into the field to assist with hardware replacements etc. and communicate updates to the customer (field offices)

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Syracuse, NY.

Pay and Benefits

The pay range for this position is $28.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Syracuse,NY.

Application Deadline

This position is anticipated to close on Nov 28, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.