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Job Title:

Cloud Solution Architect

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Position Overview:

The Success Program Cloud Solution Architect plays a critical role in delivering customer success engagements focused on reviewing customers cloud operations posture, as well as program business alignment. This individual works closely with Customer Success Account Managers (CSAMs), client process or function owners, technical subject matter experts (SMEs), and other stakeholders to drive value realization, customer satisfaction, and cloud success. The role demands a professional with program management, service management and Azure technical experience, capable of understanding customers cloud operations / governance and engaging in discussions about cloud operations, infrastructure, migration, and best practice implementation, while ensuring program alignment to customers business goals.

Most Important Skills:

+ Cloud Operations and Governance Understanding

+ Cloud Security Posture Assessment Expertise

+ Program and Service Management

+ Azure Technical Experience

+ Communication and Presentation Skills

+ Strategic Planning and Best Practice Implementation

+ Industry Standards Alignment (CIS, OWASP, NIST, ISO 27001)

+ Analytical Skills and Independent Working Capability

Key Responsibilities:

+ Lead workshops to assess and bolster the cloud health and security practices of customers.

+ Promote responsible and secure adoption of cloud and AI technologies.

+ Guide alignment with industry standards including CIS, OWASP, NIST, and ISO 27001.

+ Craft and deliver tailored recommendations and practical security implementations.

+ Develop and present customized security strategies and roadmaps.

+ Collaborate with clients to establish cloud security best practices and compliance goals.

+ Maintain up-to-date knowledge of cloud security trends and technologies.

Qualifications:

+ A minimum of 5 years of IT experience, 3 years of experience in cloud security.

+ Solid understanding and practical experience with relevant frameworks (CIS, OWASP, NIST, ISO 27001).

+ Proven ability to apply industry standards and best practices to various business workloads.

+ Excellent communication and presentation skills, focused on conveying complex security ideas to non-experts.

+ Self-motivated with strong analytical skills and the ability to work independently.

Preferred Certifications:

+ Microsoft Certified: SC-100, AZ-305

+ Prosci, CISSP, CISM, or similar certifications

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $92,250 to $144,964 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is 11/25/2025.

Location:

USA AL Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .