• Client Relations Specialist

    ABC Imaging (Seattle, WA)


    POSITION SUMMARY:

    ABC Imaging is currently seeking a Client Relations Specialist to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC Imaging facility at a client site and supervise any Client Relations Specialists at said site.

    ESSENTIAL DUTIES & RESPONSIBILITIES:

    + Produces high quality deliverables for clients to meet deadlines.

    + Manages all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management).

    + Organize all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.).

    + Ensure that all equipment is properly maintained and upgraded.\

    + Recommend new acquisitions that will increase productivity.

    + Checks accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs.

    + Escalates all open helpdesk tickets daily.

    + Assists Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events.

    + Reviews and keep the Client Relations Operations Manuals updated.

    + Communicate on a regular basis with the Client Relations District Manager regarding client and staff concerns.

    + Manages inventory and organize supplies.

    EDUCATION, EXPERIENCE & SKILLS REQUIRED:

    + High School Diploma, bachelor's preferred

    + At least 2 years related to print experience is a plus

    + Knowledge of equipment and production materials.

    + Demonstrated leadership to motivate and monitor the progress of all employees.

    + Superior customer service ability and experience working with customers both over the phone and in person.

    + Ability to speak knowledgeably about department capability and company to potential and existing clients.

    + Highly developed organizational skills.

    + Ability to handle multiple tasks while maintaining focus.

    + Ability to troubleshoot software/hardware problems.

    + Ability to communicate effectively with employees when delegating work and explaining procedures and processes.