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Aspen Hills Healthcare located in Pemberton NJ is looking for a FT Receptionist Supervisor. We offer a pleasant working atmosphere, competitive wages and for full-time staff, a generous benefits package including Health, Dental, Vision, Matched 401(k), and PTO days.

Basic Function: Responsible for supervision of receptionist and performing reception duties in an efficient manner, in accordance with established procedures, and as directed by the Administrator.

Duties and Responsibilities:

+ Operate paging/telephone system as required.

+ Answer telephone and either relay call or message to the appropriate party.

+ Receive inquires and release information in accordance with established guidelines.

+ Maintain a current listing of all patients/residents’ names and room numbers, along with a list of all emergency numbers and all department extensions.

+ Give directions/information to visitors, etc.

+ Report any suspicious persons to supervisor immediately.

+ Maintain visitor log.

+ Ensure visitors, etc., are following facility rules and regulations.

+ Maintain confidentiality.

+ Participate in overall quality assessment and improvements.

+ Sort mail and place in various staff mailboxes

+ Maintain a petty cash fund for the patients/residents Personal Needs Account.

+ Conduct self in a professional manner, creating a warm and friendly environment.

+ Assists with administrative duties as requested.

+ Maintain coverage for the reception area(s) within the facility to include coverage of staff’s request for time off and call outs.

+ Ensure that the call out logs are maintained and forwarded to Human Resources daily.

+ Ensure that the work area is maintained neat and organized by all receptionist.

+ Ensure that performance evaluations are completed on receptionist staff per facility protocol.

+ Assist with admission work. Other related duties as may become necessary or as directed by the Administrator.

+ Recognize your role as part of the QAPI efforts of your organization.

+ Attend and ensure all receptionists attend trainings to build understanding and capacity to undertake QAPI work.

+ Carry out QAPI roles and responsibilities as assigned.

+ Follow established policies and procedures in support of QAPI efforts.

+ Look for and share with leadership ideas for improvement in the organization.

+ Communicate to leadership upon witnessing a positive outcome of a QAPI project or detecting barriers preventing project success.

+ Support QAPI efforts both verbally and non-verbally (i.e., via actions, and attitude), including adjusting performance and practice in accordance with QAPI initiatives and findings.

+ Assist Human Resource Director and or Administrator as needed

+ Other duties as assigned

Qualifications

+ Must possess, at a minimum, a high school diploma.

+ Previous receptionist or secretarial experience preferred.

+ Any combination of experience, skills and training appropriate for the position.