"Alerted.org

The Lead Technical Writer is a senior-level contributor responsible for creating clear, accurate, and user-friendly documentation that supports technology initiatives for a primarily financial advisor audience. This role combines hands-on writing and editing with lead responsibilities, including guiding fellow writers and shaping documentation standards and best practices. The ideal candidate is detail-oriented, highly collaborative, and skilled at translating technical concepts into language that is accessible and actionable for non-technical users.

Key Responsibilities:

+ Research, write, and edit end-user documentation, including user guides, FAQs, release notes, and in-app help for proprietary applications.

+ Oversee documentation deliverables across several product releases with varying timelines and priorities.

+ Translate complex technical concepts into clear, concise language tailored for financial advisors and other non-technical users.

+ Collaborate with subject matter experts and product managers to gather and validate technical information.

+ Develop documentation approaches that align with advisor workflows, ensuring content supports real-world use cases.

+ Provide regular updates on documentation progress to product managers and leadership.

+ Provide feedback and guidance to fellow writers on tools, standards, and writing best practices.

+ Review and edit content for clarity, accuracy, and compliance with editorial standards.

+ Help define documentation structure, tone, and style guidelines for consistency across all deliverables.

+ Maintain and update documentation templates and ensure proper use of authoring tools.

+ Ensure documentation adheres to regulatory, accessibility, and security standards where applicable.

+ Identify gaps in existing documentation and propose enhancements to improve user experience.

+ Contribute to improving documentation workflows and tools as needed.

Required Qualifications:

+ Bachelor’s degree in English, Technical Writing, Journalism, or related field.

+ Three (3) to five (5) years of technical writing experience.

+ Advanced proficiency with documentation tools (e.g., MadCap Flare, Adobe RoboHelp, SmartDocs).

+ Strong ability to translate technical concepts into clear, user-friendly content.

+ Excellent communication and collaboration skills.

+ Detail-oriented with a passion for clarity and consistency.

+ Ability to manage multiple writing projects in a fast-paced environment.

Preferred Qualifications:

+ Experience mentoring other writers.

+ Familiarity with financial services or enterprise technology environments.

Licenses/Certifications:

+ None required.