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Position Information

Functional TitleSr. Manager, Network Infrastructure & Data Center Operations

Recruitment Category TypeStandard

Functional CategoryInformation Technology

GradeIT.19

FLSA StatusExempt

Requisition Number26-0097

Number of Vacancies1

Job LevelDivision Manager

Job CodeN/A

Job Description Summary

Organization NameIT Infrastructure Services

Reports toDeputy Director, IT Infrastructure Services

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

M-F 7:00 am to 3:30 pm with on call availability 24/7

Position LocationLaurel

Position Summary Information

General Summary

This is a non-merit system, employment-at-will, long-term contract position.

TheSr. Manager, Network Infrastructure & Data Center Operations ( NIDCO )leads and directs the team and provides day-to-day oversight and management of data centers, data networks, platforms, telecommunications infrastructure, and technical facilities. Thescope of responsibilities includes management of a 24×7×365 mission critical data center and infrastructure operations, including oversight of related infrastructure activities in all project phasesbeginning with requirements gathering through implementation, with on-going production and on-call support.

Essential Functions

+ Oversees and directs all aspects of the 24×7×365 mission critical data center, platforms, cloud infrastructure, and network/telecommunication infrastructure operations, including plans, designs, and implementation, deployment, support and maintenance functions

+ Exercises leadership and day-to-day management of technical teams tasked with the operations of the data center, data network, platforms, telecom network, call/contact center systems operations and services

+ Serves as the senior level escalation point for data center operations and infrastructure managers and staff that responds and resolves all infrastructure operational issues

+ Establishes high performance and optimized data center, network operations center and telecommunication infrastructure, facilities and services

+ Manages external vendor relationships with contract administrators to review/negotiate/revise relevant contracts

+ Oversees the management of service level agreements with vendors and service providers

+ Develops policies and procedures for all information technology infrastructure operating environments

+ Reports key metrics on data center, platforms and network/telecommunication infrastructure operational activity

+ Serves as liaison with governmental and non-governmental entities anticipating the acquisition or maintenance of communications equipment at Commission facilities; manages such relationships and service level agreements

+ Manages and ensures compliance with FCC regulations and other regulatory bodies

+ Manages and oversees the maintenance of all assets for the data center, platforms, networks, telecommunications, and other infrastructure

+ Provides strategic direction for growth with business plans for technology infrastructure operations capacity planning

+ Designs infrastructure technology services to meet business service level agreements

+ Supervises employees including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination

Other Functions

+ Establishes plans and policies to support the Commission’s Continuity of Operations ( COOP ) Plans and Business Disaster Recovery plans

+ Performs other related duties, as required

Work Environment And Physical Demands

Business casual office environment

Required Knowledge, Skills, And Abilities

+ Considerable knowledge of network-based systems operations and maintenance, including a good understanding of protocols and tools necessary for effective resolution of maintenance requests and tracking operational processes

+ Strong knowledge of network and cable management systems, including inventory and special connotation related to the presence of systems in a distributed environment

+ Knowledge of data center operations and capacity planning

+ Knowledge of methods and procedures for managing instrumentation and process control operations and troubleshooting

+ Knowledge of telecommunications including SIP , PBX , ACD , CTI , voice engineering, call routing, and IVR programming

+ Knowledge of FCC rules and regulations and the principles and standard practices of microwave and communications electronics

+ In depth knowledge of the following of Data Center Facilities Management, Data Center backbone networks, Platforms, Cloud Computing, Server Farms, large-scale Storage Area Networks ( SAN ) and Data Center provisioning processes

+ Technical skills required to manage Unix/Linux, mainframe, MS Windows, and VMWare/Virtual environments

+ Strong customer focus skills with ability to recognize customer requirements, assist customer in achieving their goals, manage customer expectations and consistently achieve high customer satisfaction

+ Excellent analytical and problem-solving abilities

+ Strong analytical and organizational skills with the ability to manage multiple, competing complex priorities

+ Excellent oral and written communications skills

+ Strong organizational and management skills; ability to efficiently manage a variety of multiple concurrent projects simultaneously

+ Ability to work well with people from different disciplines with varying degrees of technical experience

+ Ability to manage numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within resource constraints

Minimum Education, Experience Requirements

+ Bachelor’s degree

+ 10+ years experience in data center, LAN / WAN , and telecommunication administration and network operations management

+ 3+ years experience managing technology teams as well as the following:

+ Experience with infrastructure/network operations support and PBX implementation and support

+ Experience developing and implementing operational plans, which may include budgets, processes, and infrastructure methodologies

+ Demonstrated experience implementing call center and contact center solutions for enterprise

+ Experience in operations, project applications, and project management, working with/meeting business users’ requirements

+ Experience designing, managing and implementing network and data center infrastructure to support organization’s Disaster Recovery/ COOP and Business Continuity plans

Additional Requirements

+ Applicant must complete the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter

+ Must be available, as required, to work as needed on a 24-hour on-call basis, odd and irregular hours and various shifts

Preferences

+ Master’s degree in Management Information Systems, Computer Science, or Information

Management;

+ Water/wastewater utility or relevant industry experience

Salary$168,976 - $287,716

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date12/09/2025

Open Until FilledNo

Special Instructions to Applicants

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Will you, now or in the future, require sponsorship for employment visa status?

+ Yes

+ No

+ Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

+ Yes

+ No

Applicant Documents

Required Documents

+ Resume

Optional Documents

+ Cover Letter/Letter of Application