• Director of Retail - United Center

    Compass Group, North America (Chicago, IL)


    Levy Sector

     

    Salary: 125000 - 135000

     

    Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

    About Levy

    The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

    Job Summary

    The Director of Retail leads all retail operations at the United Center, including the Madhouse Team Store, the Fan Shop, and event-based retail. This role oversees a management team, drives operational excellence, and ensures a high-quality fan experience while meeting revenue goals. The ideal candidate is an experienced retail leader with strong merchandising, operational, and people-management skills.

    Key Responsibilities

    Lead all retail operations and oversee retail managers and supervisors.

     

    Develop strategies to grow revenue, enhance merchandising, and improve guest experience

     

    Partner with internal departments and team partners to align retail initiatives with arena events.

     

    Ensure consistent execution of merchandising, visual standards, and event setups.

     

    Manage budgeting, labor planning, and financial performance.

     

    Oversee inventory accuracy, purchasing decisions, restocking, and loss prevention.

     

    Ensure compliance with PCI, venue policies, and operational procedures.

     

    Coach and develop management staff and support team training programs.

     

    Oversee scheduling, pre-shifts, performance reviews, and progressive discipline.

     

    Support leadership development and a strong service-focused culture.

     

    Resolve escalated guest issues and model excellent customer service.

     

    Collaborate with operations, marketing, security, and finance to execute event-driven retail plans.

     

    Lead retail planning and execution for concerts, playoffs, and special events.

     

    Direct merchandise rotations, special activations, and setup/tear-down processes.

    Job Requirements

    7+ years retail operations experience, preferably in arenas, stadiums, or high-volume venues.

     

    Bachelor’s degree in Business or related field preferred.

     

    Strong leadership, communication, and organizational skills.

     

    High computer literacy and experience with POS, inventory, and workforce systems.

     

    Passion for retail and delivering an outstanding fan experience.

     

    Curious about Life at Levy? Check it out: Levy Culture (http://www.levyrestaurants.com/our-culture/)

     

    Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

     

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

     

    We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

     

    Applications are accepted on an ongoing basis.

     

    At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

     

    + Medical

    + Dental

    + Vision

    + Life Insurance/ AD

    + Disability Insurance

    + Retirement Plan

    + Flexible Time Off Plan

    + Paid Parental Leave

    + Holiday Time Off (varies by site/state)

    + Personal Leave

    + Associate Shopping Program

    + Health and Wellness Programs

    + Discount Marketplace

    + Identity Theft Protection

    + Pet Insurance

    + Commuter Benefits

    + Employee Assistance Program

    + Flexible Spending Accounts (FSAs)

     

    Levy maintains a drug-free workplace.

     

    Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Levy.pdf) for paid time off benefits information.