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Customer Service & Logistics Specialist

Job Summary:

We are seeking a highly organized and customer-focused Customer Service & Logistics Specialist to manage day-to-day operations in a calibration service storefront environment. This hybrid role combines front-desk customer service, quoting, purchase order processing, and invoicing responsibilities with material handling tasks such as shipping, receiving, equipment pickup/delivery, and work order tracking. The ideal candidate thrives in a fast-paced environment, communicates professionally with customers, and works closely with technicians and support staff to ensure smooth calibration service delivery.

Key Responsibilities:

- Greet customers, receive and return equipment, and provide status updates on service orders.

- Issue and track customer units sent to outside vendors and coordinate return and billing.

- Review purchase orders and create service quotes based on customer needs and internal pricing structures.

- Open and monitor work orders, ensuring accurate entry of service, labor, and parts for invoicing.

- Generate, send, and follow up on quotes and invoices to ensure timely payment and customer satisfaction.

- Assist in scheduling onsite calibration events and confirming logistics with customers and technicians.

- Coordinate daily shipping and receiving activities using FedEx, UPS, and other freight carriers.

- Pack and unpack customer equipment according to packaging standards; operate foam packaging machinery if needed.

- Maintain organization of incoming/outgoing shipping documentation and digital records.

- Perform pickups and deliveries as needed, ensuring safe transport and excellent customer interaction.

- Partner with other service centers to track and expedite calibrations

- Escalate delays or customer issues as needed and actively participate in team meetings and improvement efforts.

Qualifications:

- U.S. Citizen or U.S. Person status required.

- Valid driver’s license with a clean driving record.

- 2+ years of combined experience in customer service, administrative support, and/or material handling roles.

- Excellent written and verbal communication skills, with strong customer service orientation.

- Proficient with Microsoft Word, Excel, Outlook; data entry and file management experience.

- Capable of heavy lifting (up to 50+ lbs); ability to stand and move throughout the day.

- Must be highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.

- Ability to work flexible hours and occasional overtime as needed.

Preferred Skills:

- Experience with quoting, invoicing, or purchase order processing in a service or technical environment.

- Familiarity with Oracle, Gage, CalWeb, Microsoft Dynamics, or other CRM/service management systems.

- Experience with shipping systems (FedEx, UPS WorldShip) and logistics coordination.

- Previous experience supporting calibration, repair, or lab-based service organizations.

- Demonstrated ability to support multi-site teams or field-based operations.

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

About Tektronix

Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow!

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Pay Range

The salary range for this position (in local currency) is 41,200.00 - 76,400.00

Is this role subject to ITAR?

The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.