• Patient Services Representative- Ophthalmology

    UPMC (Pittsburgh, PA)


    UPMC Mercy Vision Institute, located in the Mercy Pavilion at 1622 Locust Street, Pittsburgh, PA 15219, is seeking a dedicated and customer-focused Patient Services Representative to join our team. This full-time, daylight position offers a Monday-Friday schedule, with start times that may vary based on clinic needs. The office is typically open from 6:45 AM to 5:30 PM, providing stable daytime hours. The Patient Services Representative will support efficient clinic operations by assisting patients with scheduling, registration, check-in, and general inquiries while delivering exceptional service in a fast-paced environment. Occasional travel-5% or less-may be required to support satellite office locations in rare short-staffing situations. This role is ideal for a professional who excels in communication, organization, and patient-centered care.

    Responsibilities:

    + Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

    + Assist with administrative duties in the office including but not limited to scanning of medical records and faxing

    + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference

    + Schedule or connect patient to resources to schedule for ancillary services at checkout

    + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

    + Assist patients in education of financial responsibility and connect them to advocacy resources as needed

    + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations

    + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries

    + Promote MyUPMC patient portal and assist patients in registration when applicable

    + Collect copayments and any other applicable patient payments at the point of service

    + Provide a warm greeting for all patients

    + Register patients in Biometrics (fingerprint recognition) program and explain benefits

    + Confirm and/or update patient registration information at checkout

    + Appropriately distribute / triage phone calls to other areas and / or clinical providers

    + Schedule follow-up appointments within the practice at checkout

    + Completion of high school graduate or equivalent is required.

    + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

    + Two years of experience in a medical / billing / fiscal or customer service function is preferred.

    + Knowledge of medical terminology is preferred.

    + Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:

    + Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran