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Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking an **ITSM Software Engineer** to join Zions Bancorporation’s ITSM Engineering Team. The **ITSM** **Software Engineer** plays a key role in building and implementing integrations with ServiceNow. The initial area of focus is on enhancing CMDB capabilities. A healthy CMDB is critical to efficient system automation and many high-value ITSM processes. The Software Engineers building and maintaining the CMDB and its related systems are critical to Zions delivering world-class services to its customers.

The **ITSM Software Engineer** will:

+ Integrate CMDB with external systems (e.g., SCCM, Intune, Fusion, Archer, GCP) using Service Graph Connectors and custom APIs.

+ Implement and optimize ServiceNow Discovery and Service Mapping processes.

+ Architect, configure, and maintain the ServiceNow CMDB to ensure data accuracy, completeness, and compliance.

+ Develop and enforce governance policies and best practices for CMDB usage.

+ Build self-service workflows and automation for CI updates, service map recertification, and onboarding processes.

+ Support REST API integrations, CyberArk credential management, and agent-based discovery

+ Systems and Process Automation using Python, ServiceNow/JavaScript, and various automation platforms depending on skill sets and interest.

Qualifications:

+ 4+ years of ServiceNow development/administration experience.

+ Strong scripting skills in JavaScript, Flow Designer, and Business Rules.

+ Experience with IT Asset Management, Discovery, and CMDB modules.

+ Familiarity with Object Oriented Software Development with languages such as Python, C#, or Java.

+ Familiarity with Linux and Windows systems administration a plus.

+ Bachelors in computer science, computer engineering, or related field. A combination of education and experience may meet qualifications

Location:

This position can be located 100% remote within the United States or will be a hybrid work schedule (3 days a week in office) if you are within 50 miles of the new Zions Technology Center in Midvale, UT.

Pay Range: $100,000 – $140,000 (Based upon relatable skills/experience)

Benefits:

+ Medical, Dental and Vision Insurance - START DAY ONE!

+ Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

+ Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

+ Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays

+ 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

+ Mental health benefits including coaching and therapy sessions

+ Tuition Reimbursement for qualifying employees

+ Employee Ambassador preferred banking products

**Req ID:** 068335

Equal Opportunity Employer

It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.

If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.

Click here to view applicable Federal, State and/or local employment law posters.