• End User Computing Technician

    Insight Global (Scottsdale, AZ)


    Job Description

    Responsible for working as part of a team that supports the delivery of technology services to the organization and ensuring an appropriate level of service is delivered.

     

    Provides support for the company's technologies and recommends improvements.

     

    Works closely with stakeholders to obtain supporting information and data to develop a consistent view of product performance, quality and operational support functions.

     

    Contributes to estimates on work in a timely manner and delivers against them.

     

    Administrator for end user technologies including workstation design, installallation, configuration and maintenance.

     

    Performs system integration testing of operating systems, related utilities and hardware.

     

    Other duties as assigned.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    - 2 yrs of experience with a bachelor degree or additional years of experience

     

    - Proficiency with: Windows 10/11, Mac OS, Office 365/M365, Azure, Exchange, Active Directory, AutoPilot imaging, JAMF, ServiceNow (preferred), Teams Rooms support of Virtual desktop infrastructure (VDI), imaging tools, and break/fix procedures

     

    - Strong understanding of asset management, inventory control, and shipping/receiving processes.

     

    - Experience setting up Teams conferencing rooms

     

    - Printer support

     

    - Strong interpersonal skills and a customer-centric mindset.

     

    - 5 days a week on site - CompTIA A+, HDI-SCA, or Apple’s Device Support and Deployment & Management certifications

     

    - Experience supporting c-level