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Job Description

The Construction Servicing Manager manages the administration and servicing of One-Time Close Construction “OTC” Loans from post-closing through final draw and conversion to permanent financing. This role ensures smooth coordination between borrowers, builders, loan officers, and third-party builder software platforms. This role also identifies potential risks in the portfolio to OTC Management.

Essential Functions

Provide support and guidance to the Construction Servicing staff for daily operations and mentoring for long term development.

Responsible for monitoring construction progress and overseeing all loan disbursement requests, draw schedules and lien waivers and identify potential delays, cost overruns or compliance issues.

Manage interest billings, including monitoring timeliness of interest payments.

Monitor and maintain accurate records of insurance policies including builders’ risk, homeowner policies and general liability coverage.

Perform risk assessments for the Construction Servicing portfolio on an ongoing basis and participate in OTC Risk Management strategies.

Assist in producing accurate reporting for all aspects of Construction Servicing.

Ensure Construction Servicing Staff maintains and ensures compliance with Construction Lending Guidelines and industry regulatory requirements.

Manage and monitor servicing performance standards, service deliverables, and productivity benchmarks including pipeline management, turn time, and customer satisfaction.

Meet all QC and Audit benchmarks monitoring monthly quality and compliance reports to identify issues and trends and work with appropriate personnel to remediate.

Develop and implement action plans to reduce error and mitigate risk and ensure adherence to corporate internal control standards.

Develop and implement procedural changes to improve efficiency and productivity in line with the Construction Lending Department objectives and standards.

Handle internal and external inquiries from borrowers, builders, loan officers, and other parties to the transaction.

Ensure proper safeguarding of confidential and proprietary information of consumers and other protected information under the Company’s Information Security Policy.

Unless properly licensed under the SAFE Act or applicable state laws, and the duties of the position so require, the incumbent will not perform such tasks as taking mortgage applications, offering or negotiating rates or terms of a mortgage loan with the consumer, soliciting, arranging or finding mortgage loans, or counseling consumers about residential mortgage loan rates or terms, as those actions may be defined by applicable laws and regulations.

Other job duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Minimum ten years' experience in a variety of different roles is required.

Minimum three years supervisory or leadership experience.

NMLS required. Bachelors Degree directly related to the position or equivalent, preferred.