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Copy Center Customer Service and Production Associate

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

We are seeking a reliable, service-oriented Copy Center Associate to join our team. This multifaceted role supports the full spectrum of copy center operations - including frontline customer service, machine operation, and bindery/finishing services.

Responsibilities*

Customer Service Representative (50%)

+ Serve as the primary point of contact for customers via email, phone, and in person

+ Assess customer needs, answer questions regarding services, provide cost/time estimates, and ensure high levels of satisfaction

+ Process copy/print orders and troubleshoot basic customer inquiries

+ Collaborate with other staff to coordinate order fulfillment

Machine Operator (25%)

+ Prepare, set up, and operate high-speed copiers, printers, and reproduction equipment

+ Adjust machine settings, monitor print quality, and troubleshoot equipment issues

+ Complete print jobs efficiently and according to specifications

+ Perform basic machine maintenance as needed

Bindery/Finishing (25%)

+ Operate bindery equipment (binder, folder, cutter, collator, laminator) to finish printed materials

+ Inspect finished items for quality assurance

+ Package finished orders for delivery or pickup

+ Assist with routine equipment maintenance and supply inventory

Required Qualifications*

+ Strong customer service and communication skills

+ Demonstrated organizational ability and attention to detail

+ Mechanical aptitude and capacity to learn and operate standard copy center equipment

+ Ability to prioritize tasks and meet deadlines in a fast-paced environment

+ Manual dexterity and capacity for repetitive motion

+ High school diploma or equivalent

Desired Qualifications*

+ Previous experience in a print/copy center environment

+ Familiarity with high-speed copiers, printers, and bindery equipment

+ Experience with order management/tracking systems

Work Schedule

Work Hours:

Monday - Friday 7:30-4:00

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Additional Information

Work Environment:

Position requires frequent standing, lifting and handling of print materials and supplies.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

271101

Working Title

Copy Center Customer Service and Production Associate

Job Title

Customer Inquiry Clerk Senior

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Procurement Services

Department

Print Copy

Posting Begin/End Date

11/19/2025 - 12/04/2025

Salary

$38,000.00 - $46,000.00

Career Interest

Administration