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Details

**Open Date** 11/18/2025

**Requisition Number** PRN16541N

**Job Title** Customer Service Representatives

**Working Title** Customer Service Representative

**Career Progression Track** S00

**Track Level** S2 - Intermediate

**FLSA Code** Nonexempt

**Patient Sensitive Job Code?** No

**Type** Non Benefited Staff / Student

**Temporary?** No

**Standard Hours per Week** 15

**Full Time or Part Time?** Part Time

**Shift** Evening

Work Schedule Summary

Weekday evenings 4 PM – 10 PM, with possible Saturdays shifts (9 AM – 5 PM)

**Is this a work study job?** No

**VP Area** Academic Affairs

**Department** 02198 - Finance & Ops

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** 16.00

**Close Date** 12/17/2025

**Priority Review Date (Note - Posting may close at any time)** 12/03/2025

Job Summary

Customer Service Representatives

This position provides data-entry, customer service and basic classroom technology support for Continuing Education. Primary duties include proactive internal and external customer service and data-entry. Must be available at least two Saturdays per month between the hours of 9 AM – 5 PM, in addition to regularly scheduled weekday evening shifts.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

Customer Service Representative, II

Opening Procedures:

* Set up classrooms for instructors’ needs and clean whiteboards/spot check furniture

* Note and keep record of classroom and technology issues

Duties:

* Assist students and instructors with printing, copying, and audio/video equipment

* Answer questions regarding Continuing Education and the university via telephone or in-person

* Check on classes in session and provide assistance as needed

* Enroll students in requested courses via PeopleSoft and the university intranet

* Maintain and resupply inventory in classrooms and print rooms

* Assist other departments within Continuing Education as requested

* Other duties as assigned

Closing Procedures:

* Check all classrooms as needed, rearrange seating, erase whiteboards, and clean desks/chairs

* Turn off lights and lock computer labs

* Sweep building for students before exiting building and ensuring exterior doors are

locked

This job description is not designed to contain or be interpreted as a comprehensive

inventory of all duties, responsibilities and qualifications required of employees assigned

to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead.

Minimum Qualifications

**EQUIVALENCY STATEMENT :** 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

**Customer Service Representative, II:** Requires at least 1 year of related experience.

High school diploma or equivalency required. The successful applicant will demonstrate a commitment to providing excellent customer service and must have at least one year of customer service experience. A working knowledge of computers and experience answering phones is required. Applicant must demonstrate genuine and effective human relations and communication skills.

Preferences

Basic experience troubleshooting computer and A/V (audio/visual) equipment for

common issues. Experience with Microsoft Office, Salesforce, Peoplesoft and/or ability to learn new software easily.

Special Instructions Summary

Additional Information

_The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students._

_Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._

_The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._

_To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:_

_Director/ Title IX Coordinator_

_Office of Equal Opportunity and Affirmative Action ( OEO /AA)_

_383 University Street, Level 1 OEO Suite_

_Salt Lake City, UT 84112_

_801-581-8365_

[email protected]_

_Online reports may be submitted at_ **oeo.utah.edu**

_For more information:_

https://www.utah.edu/nondiscrimination/

_To inquire about this posting, email:_

[email protected]

_or call 801-581-2300._

_The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules._

_This position may require the successful completion of a criminal background check and/or drug screen._

_https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South._