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Patient Access Scheduler

Crescent Community Health Center

1 Positions

ID: 1643601

Posted On 11/17/2025

Job Overview

Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health care to all in our community. We believe we provide a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We are looking for someone who wants to make that difference driving our overall patient experience as our Patient Access Scheduler.

The successful candidate works in our Medical department and is responsible for coordinating patient appointments and supporting front desk operations to ensure smooth clinic workflow. You will greet and assist patients in person and by phone with professionalism and empathy, schedule appointments using our EMR system (Epic), following internal protocols and payer-mix guidelines. You will also adjust schedules for cancellations, urgent needs, or provider changes, as well as coordinate same-day add-ons between Acute Care and the Medical department, ensuring warm hand-offs and closed-loop communication.

This role handles everything "appointment related" such as using provider lists to fill openings, managing the EHR work queue as requests come in, and ensuring patients are aware of upcoming appointments.

You must at least have a high school diploma or GED; medical office training is preferred. You should have 1-2 years of experience in a healthcare setting with preference being given to those with scheduling or front desk experience. You also must have experience in the Epic EHR. If this describes you, please apply!

See the full job description for complete requirements and full job duties. Pre-employment physical, TB test, and drug screen required.

EOE

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://crescentchc.isolvedhire.com/jobs/1643601-585386.html

Primary Contact

1687968942012

Carol Caldwell

Director of Human Capital & Culture,

563-690-2416

Phone

Phone

Phone

Fax

[email protected]

Email

False

False

False

Job Details

Categories

Clerical/Office Administration

Location

Dubuque, IA

Shift

First Shift

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$21.00 - 23.50/hourly

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

PTO (Paid Time Off)

Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

947

Job REQ #

1643601

\# Positions

1

Start Date

20251117

End Date

20251214

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Crescent Community Health Center

About the Company

Crescent Community Health Center is a local medical and dental clinic providing basic (primary) medical and oral health care. Our doctors, dentists, nurse practitioners, dental hygienists and other staff offer high-quality and affordable care to anyone needing a medical and/or dental home. Our philosophy is to make the patient the center of care and a partner in treatment. The cost of our services for uninsured patients are figured on a sliding fee scale and discounted based upon the household income and size. We serve individuals and families who are uninsured, underinsured and those with various types of insurance. Patients from any area are welcomed to our practice.