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Customer Service Coordinator

Rite Hite Corp

1 Positions

ID: JR101912

Posted On 11/17/2025

Job Overview

**Rite-Hite** is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

What We Offer:

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

Job Description:

PURPOSE:

Provide technical assistance to representatives and customers to assure proper installation and support of Rite-Hite products is achieved.  Work with engineering and operations to improve quality and improve the

Additional Job Information:

We’re looking for a **Customer Service Coordinator** to support our Doors product line by providing technical troubleshooting, guiding technicians and reps through installation challenges, and contributing to product reliability and customer satisfaction. This role blends hands-on problem-solving, customer communication, training, and collaboration with Engineering, Quality, R&D, and Operations to improve field performance and overall customer experience.

What You’ll Do

+ Troubleshoot product issues with reps and technicians via phone, email, and onsite support

+ Identify trends in product reliability and communicate findings to Engineering and Quality

+ Interpret electrical schematics and mechanical drawings to support diagnostics

+ Train technicians and customers in person and virtually

+ Support warranty processes, including labor cost negotiation

+ Create and update technical communications, including bulletins and installation guidance

+ Assist with installation challenges and help design field-ready solutions

+ Participate in new product development, beta installs, and product improvement initiatives

+ Support R&D testing and new product introductions

+ Inspect field returns and coordinate supplier follow-up

+ Enter and maintain transactions within Enterprise 1

+ Contribute to training materials and assist with Service Schools

What You’ll Bring

+ Associate degree in electronics, electromechanics, or related field; or equivalent experience

+ 1–2+ years in customer support, field service, or electromechanical troubleshooting

+ Ability to read and interpret electrical and mechanical drawings

+ Strong mechanical/electrical aptitude and problem-solving skills

+ Clear communication skills for guiding technicians remotely

+ Ability to manage multiple priorities in a fast-paced environment

+ Willingness to travel up to 25% + rotating after-hours support

+ Proficiency in Word, Excel, and familiarity with ERP systems (E1 a plus)

What Success Looks Like

+ Timely, accurate technical support for reps and customers

+ Strong partnership with Engineering, R&D, and field teams

+ Reduced quality costs through effective troubleshooting and trend analysis

+ Clear, consistent training and communication to the field

Join us and be part of a team that values problem-solving, continuous improvement, and strong partnerships with the field. You’ll have a direct impact on customer experience and the performance of industry-leading door products.

Primary Contact

11661

Dawn Sheffer

,

563-587-6047

Phone

Phone

Phone

563-589-2764

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Architecture/Engineering/Drafting

Customer Service

Maintenance/Repair

Manufacturing

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1217

Job REQ #

JR101912

\# Positions

1

Start Date

20251117

End Date

20251219

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Rite Hite Corp

About the Company

RITE-HITE® Corporation, headquartered in Milwaukee, WI, is an industry leader in the manufacture and sale of loading dock and materials-handling products designed for maximum safety, productivity, and reduced operating costs. RITE-HITE first rose to prominence as a manufacturer of loading dock equipment with an original product line that consisted primarily of loading dock levelers and vehicle restraint systems.

However, with its 1991 acquisition of FROMMELT(TM) Industries, Dubuque, Iowa, RITE-HITE's lineup of dock products was significantly broadened to include industrial power doors, cooler/freezer doors, and dock seals and shelters. Recognizing the need of its customers and an industry's shift toward a preventive maintenance philosophy, RITE-HITE has a separate division dedicated solely to aftermarket sales and service.

The family-owned corporation was founded in 1965 by Arthur K. White, father of RITE-HITE president, Michael White. The company has historically placed a strong emphasis on research and development, leading to new products that pioneer the loading dock industry. In its early years, RITE-HITE established itself as a manufacturer of loading dock equipment of unequalled quality - and that reputation holds true today. A 12-month guarantee of customer satisfaction is standard on all RITE-HITE products sold.

After 30 years, RITE-HITE Corporation remains a leading producer of loading dock and materials-handling products that provide solutions to maximize dock and warehouse safety and productivity. RITE-HITE employs approximately 1600, and maintains more than 30 representative organizations at over 100 different locations throughout Asia, Europe, and North America.

Rite-Hite Corporation is a very family friendly, flexible employer with a pleasant, air conditioned, clean work environment.  We are experiencing dyamic growth and have added a second shift manufacturing shift to help us meet our ever growing business demands.  We offer competitive pay with an attractive benefit package.  We provide paid on the job training for our entry level manufacturing associate positions with great advancement opportunities. Apply today to learn more about this exciting career opportunity.