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HR Analyst

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HR Analyst

Salary

$63,516.00 - $98,439.00 Annually

Location

Durham, NC

Job Type

Full time with benefits

Remote Employment

Flexible/Hybrid

Job Number

25-05714

Department

Human Resources

Opening Date

11/19/2025

Closing Date

11/24/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Position Description

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $63,523.20 - $76,227.84

Hours: 8:00 a.m. - 5:00 p.m.

The City of Durham's Human Resources Department (http://durhamnc.gov/722/Human-Resources) is an accomplished, diverse, energetic team embracing and inspiring the joy of public service. We aggressively challenge assumptions of what is possible, moving towards a future that is more just, productive and rewarding for all employees. Join us if you're ready to share your talents, learn new skills and build relationships in service to the City of Durham!

Support the goals of the Human Resources Department by providing timely, accurate, and consistent information to our customers. Duties include answering a multi-line phone, answering email & voicemail HR inquiries, assisting walk-in customers, advising employees and supervisors regarding policies, researching information in over 15 HR systems, creating and distributing communications, and suggesting significant process improvements for other HR units to increase both efficiency and accuracy. Refer customers to other departments or organizations when necessary. First line of defense against a variety of potential employee relations issues regarding pay, performance management, policy interpretation and more. Also responsible for a variety of HR technical duties such as income verifications, additional deductions, child support verification, and co-leading HR Champions (a city-wide group).

Duties/Responsibilities

+ Responds to inquiries from supervisors, management, employees, and the public via email, phone, and walk-in regarding HR policies and procedures.

+ Performs human resources technical duties including: Processes new hire benefits and enter employee benefits data into the City's enterprise resource planning (ERP) system, and processes separation benefits through the City's benefits administration system.

+ Leads on the job trainings for changes being made within the department; Verifies and reviews employee request for sick leave balances and verification, benefits confirmation, sick leave donations, and employment verifications; Updates Quickbase case tracking and wellness program systems to add and make changes to employee information while maintaining up to date database.

+ Provides technical guidance to supervisors, management, employees and the public regarding Benefits, Compensation & Classification, Employee Relations, Onboarding & Professional Development, and Talent Management.

+ Process improvement to HR department and training to HRC staff through technical trainings, 1:1 trainings, webinars & strategic initiatives.

+ Prepares and delivers citywide and targeted communications including promotional posters/fliers and formatted email notifications regarding Human Resource initiatives.

+ Manages and coordinates the completion of special projects including creating and maintaining department intranet pages, updating and maintaining COSMO, producing informative resources on HR initiatives.

+ Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience

+ Bachelor's degree in Human resources, business, management or related field OR equivalent experience.

+ One year of related experience that includes a general familiarity with human resources policies and procedures, experience in customer service or contact center environments, and familiarity with database maintenance.

Additional Preferred Skills

+ HR Certification.

+ Focus on continuous/process improvement.

+ Team Player.

+ Excellent verbal and written communication skills.

+ Fluent in Spanish (speaking, reading, writing).

Benefits – General Full-Time Employees

+ 12-13 paid holidays per year

+ 13 standard work days of vacation per year

+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

+ 2 weeks paid military leave per year

+ Medical, dental, vision, and supplemental life insurance plans

+ State and City retirement plans

+ Short and long term disability plans

+ Paid temporary disability leave for specified conditions

+ City contribution of 13.6% into the N.C. State Retirement System

+ Paid funeral leave

+ Employee Assistance Program - personal and family counseling

+ Paid life insurance equal to annual salary

+ 48 hours for volunteer work each year*

+ 4 hours parental leave each year

+ Workman's Compensation Insurance

+ 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan effective first day of the month following date of hire

+ Health insurance effective first day of the month following date of hire

+ Dental and life insurance, after one year of service

+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

+ City of Durham Website

+ Walk in

+ Job fair

+ Employee referral

+ Professional organization ***Please list the organization in "other" box below***

+ Internet posting ***Please list the specific web site in the "other" box below***

+ Craig's List

+ Facebook

+ LinkedIn

+ GlassDoor

+ governmentjobs.com

+ Monster.com

+ Indeed.com

+ Employment Security Commission

+ Magazine/Newspaper

+ Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

+ Less than a High School Diploma or Equivalent (GED)

+ High School Diploma or Equivalent (GED, HiSET, TASC)

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree

+ PhD or Juris Doctorate

04

How many years of related HR experience do you have? This could include a general familiarity with Human Resources policies, procedures, and familiarity with database maintenance.

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 5 years related experience

+ 5 years but less than 9 years related experience

+ 9 or more years related experience

05

How many years of experience do you have in Customer Service and/or contact center environments?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 3 years related experience

+ 3 years but less than 5 years related experience

+ 5 or more years related experience

06

Are you proficient in the Spanish language (speak, read, and write)?

+ Yes

+ No

07

What do you perceive the challenges and rewards to be of working in a HR customer service or HR generalist role?

08

Please share two (2) of your greatest professional accomplishments that relate to this role, and describe your responsibilities in the example given.

09

Please select the skills you possess to proficiently perform the following functions? Check all that apply:

+ Building charts & spreadsheets via Office suite & databases

+ Data mining to confirm trends & advise management

+ Intake employee relations & provide guidance per policy to employees & managers

+ Lead interdepartmental meetings once a month with no supervision (up to 40 employees)

+ None of the above

Required Question