• IT Specialist

    TCAT - Tompkins Consolidated Area Transit, Inc. (Ithaca, NY)


    IT Specialist

    Job Details

    Job Location

     

    Headquarters - Ithaca, NY

    Position Type

    Full Time

    Education Level

    4 Year Degree

     

    Salary Range

     

    $24.82 - $27.00 Hourly

     

    Job Shift

     

    Day

     

    Job Category

     

    Information Technology

     

    IT Specialist – Join Our Tech Team!

     

    Are you a problem-solver with a passion for technology and helping people? TCAT is searching for an IT Specialist to join our operational technology department. If you excel at providing engaging, hands-on technical support and you're looking for a workplace with a diverse workforce that provides essential services to our vibrant community, look no further!

    What You'll Do:

    + Analyze and troubleshoot network connectivity issues, ensuring the daily operations in the office and across the fleet.

    + Work closely with frontline operations staff, providing essential IT support to keep our vital services running smoothly.

    + Deliver efficient, timely technical support to both on-site and remote users, while proactively managing the ticketing system with minimal oversight; escalating issues only when necessary.

    + Perform scheduled maintenance and critical upgrades on workstations and network services to prevent disruption.

    + Work directly with the IT Manager and external vendors to monitor and manage all software licenses and subscriptions.

    + Create helpful SOPs and train end-users on best practices .

     

    Why Join TCAT?

     

    + We offer a truly supportive work environment where your skills and passion make meaningful impact on thousands of riders everyday!

    + Excellent benefits including generous contributions to your retirement plan and medical insurance as well as fully employer-paid dental, vision, life, and disability insurance.

    + Generous PTO: 15 days vacation, 7 days protected sick leave, 7 paid holidays, 5 floating holidays, 3 personal days.

    + Be part of an innovative, mission-driven team working ondiverse projects and unique technologyin a transit environment.

    Qualifications

    What You Bring:

    + Bachelor’s degree in IT or related field, 1-3 years’ experience in computer networks and system maintenance.

    + Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems.

    + Familiarity with end-user support, security systems, and hardware monitoring.

    + Strong knowledge of Microsoft Office 365 and Windows OS (10, Server 2012/2016/2019).

    + Excellent problem-solving, a positive attitude, and strong customer service skills.

    + Demonstrated ability to take initiative and work independently while actively contributing to a collaborative, mission-driven team.

    + Willingness to flex your work schedule and provide occasional off-hour support to meet operational needs.

     

    Ready to make an impact with your tech skills and know-how? Apply today and drive innovation at TCAT!