• Customer Service Representative - Ortho/Spine…

    Trinity Health (Syracuse, NY)


    Employment Type:

    Full time

    Shift:

    Description:

    + Mission Statement **:**

    •We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

    Vision:

    •To be world-renowned for passionate patient care and outstanding clinical outcomes.

    Core Values:

    •In the spirit of good _Stewardship,_ we heal by practicing _Justice_ in fostering right relationships to promote common good, _Reverence_ in honoring the dignity of every person, _Excellence_ in expecting the best of ourselves and others; _Integrity_ in being faithful to who we say we are.

    POSITION SUMMARY:

    Services and maintains the needs of their customer service base. Receives and responds to inquiries and provides appropriate follow

     

    through and response. Orchestrates and meets the needs of their customer group.

    EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

    Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of

     

    expertise.

    SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

    Typing skills required, along with PC experience. Must possess strong communication and interpersonal skills. Abilities in math,

     

    principles of record keeping and strong organizational skills are necessary.

    WORK ENVIRONMENT AND HAZARDS:

    Clinical Setting. Exposure Class I or II; service specific.

    PHYSICAL DEMANDS:

    Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.

    WORK CONTACT GROUP:

    All services, employees, medical staff, patients, visitors, vendors, and various regulatory and professional agencies.

    SUPERVISED BY:

    Administrative Coordinator, Office Coordinator, Manager

    SUPERVISES:

    N/A

    CAREER PATH:

    Unspecified

     

    General Performance Criteria: Customer Service Representative

     

    Expectations

     

    Exceeds Meet Below

     

    Primary Role Responsibilities

     

    ·

     

    + **Answering and filtering patient phone calls into the office** · Adheres to established network policy and procedures related to jobfunctions.· Performs data entry with a working knowledge of the unit specificcomputer systems, Eclipses, Lawson, Midas, etc. EPIC, excel, word etc· Demonstrates accuracy when performing the primary job function.· Abides by established Personnel Policies and Procedures.· Has knowledge of HIPAA rules and regulations and abides by the same.Professional and Staff Development:· Participates and or assists with the orientation of new or existing staff.· Participates in Staff and Employee meetings.· Participates in voluntary and required in-service and education programs.· Participates in Performance Improvement by identifying areas needingimprovement.Displays Commitment to the Hospital Mission:· Observes customer service standards.· Demonstrates excellent communication skills.· Understands/applies a team concept.· Adheres to hospital confidentiality statement.

    + Additional

     

    Additional

     

    Our Commitment

     

    Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

    Our Commitment to Diversity and Inclusion

    Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

     

    Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

     

    EOE including disability/veteran