• Customer Service Skills Instructor

    32BJ Benefit Funds (New York, NY)


    Salary Range: 50 To 50 (USD) Hourly

     

    SEIU 32BJ Training Fund

     

    Miami, Florida

     

    Customer Service Instructor

     

    The 32BJ Training Fund is seeking qualified candidates from the Miami metropolitan area for a part-time Customer Service instructor position.

    About us:

    SEIU 32BJ is a service union that represents cleaners, maintenance workers, service staff, and security officers in the Miami/Ft. Lauderdale area and nine other states on the East Coast. Our mission is to educate every member so that they have the tools they need to meet the challenges of a changing industry.

    Who we’re looking for:

    + Creative, dynamic teachers with good interpersonal skills who enjoy working in diverse linguistic and cultural settings.

    + Teachers who are looking to empower workers through industry skills education.

    Responsibilities:

    + Plan and implement lesson plans that are aligned to the program curriculum and incorporate the provided educational materials.

    + Teach course content using a student-centered teaching approach.

    + Maintain and submit records of attendance.

    + Maintain ongoing communication with supervisor.

    + Participate in relevant professional development activities, as available.

    Qualifications:

    + Experience teaching or training in customer service or related fields.

    + Knowledge of customer service principles and best practices.

    + Experience working in service industries such as property management, airports, hospitality, or retail.

    + Strong interpersonal skills and the ability to interact with students from a variety of linguistic and cultural backgrounds.

    + Ability to use digital platforms to instruct, communicate, and record program data.

    + Spanish proficiency required. All classes are taught in Spanish.

     

    COVID-19 Considerations

     

    + Record of completed COVID-19 vaccine or confirmed medical/religious exemption.

    + Compliance with current COVID-19 protocols of the organization.

     

    Classes Offered

     

    + Variable schedule that could include weekday, some weekday evenings, and some Saturdays

     

    Location(s)

     

    + All classes are delivered at the Miami Airport

    Compensation:

    + $50 per teaching hour

    + Paid preparation time

    + Paid in-house training, coaching, and professional development opportunities