"Alerted.org

Salary Range: 63507.82 To 65877.77 (USD) Annually

Summary:

The Employer Services Specialist I (ESS I) will be responsible for timely managing employer communications, education and troubleshoot technical assistance relating to the web-based system, V3, and other Funds systems. The ESS I will timely address Employer issues and ensure effective and long-term problem resolution. The ESS I will provide in-depth information to Employers on all participant benefit plan changes, and any continuing participant benefit updates. The ESS I will provide in-depth information to Employers on all benefit contribution rates, rules and policies. The ESS I will plan as well as participate in Employer meetings, seminars, workshops and one-on-one sessions, etc. The ESS I will timely research employee status and building account information; and contact Employers as needed. The ESS I reports directly to the Manager of Employer Relations. The ESS I will work closely with the Director of Employer Relations, as well as other functional process owners as appropriate.

Principal Duties and Responsibilities:

+ Communicate daily with Employers;

+ Calculate remittance obligations and explain to Employers;

+ Follow-up with Employers on unpaid invoices;

+ Provide on-going education and support of Funds’ systems, programs, rules, policies, and benefits.

+ Follow the workflow and processes of Funds operations as they relate to Employers (Billing, Collections, Audit, Eligibility and Contracts);

+ Interface and coordinate with Senior Management in the following departments: Contracts, IT, Audit, Billing and Collections (and other departments, as required);

+ Assist with the timely on-boarding of Employers onto electronic reporting;

+ Participate in project work assigned to the department;

+ Able to build relationships with a broad range of people;

+ Draft letters, e-mails, memorandums and educational materials;

+ Able to work as part of a team whether inter and/or intra departmental;

+ Perform additional duties as directed by the Director of Employer Relations.

Qualifications and Core Competencies:

To perform this job successfully, an individual must be able perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required:

+ Arithmetic – 12th grade;

+ Ability to organize and manage multiple priorities and meet deadlines;

+ Strong customer service orientation;

+ A demonstrated capability and experience with relevant computer-based systems such as Microsoft Word, Excel (formulas and functions). Familiarity with PowerPoint, Access, presentation software, including web-based programs, and Internet navigation helpful;

+ Excellent interpersonal and written communications skills;

+ High performance teams and a strong team player;

+ One to two years of Customer Service/Relations experience;

+ Commitment to company values;

+ Flexibility with work schedule.

Education and/or Experience:

+ The incumbent is expected to 0 – 1 year of experience in employee and/or employer communications/relations.

+ High School Diploma with commensurate experience in finance and/or public relations/communications preferred.

+ Bilingual (English/Spanish)

+ Strong customer service orientation in union environment.