• Res/Comm Service Technician III

    AO Smith (Appleton, WI)


    Res/Comm Service Technician III

     

    Date: Nov 19, 2025

    Location(s):

    Appleton, WI, US, 54914

     

    Company: A. O. Smith Corporation

     

    Hybrid, Onsite or Remote: Onsite

     

    Company / Location Information

     
     

    Primary Function

     

    The Residential/Commercial Service Technician III responsibilities include but not limited to; customer site visits, servicing and/or installing equipment, repairing equipment, delivering salt and maintaining customer relationships.

     

    The Residential/Commercial Service Technician III must have the ability to work on their own with little direct supervision, have great organizational skills, and be mechanically minded.

    Responsibilities

    Complete installation of point of entry and point of use of water treatment equipment

     

    Adhere to local, state, and national codes / regulations

     

    Complete Maintenance and repairs on residential water treatment equipment

     

    Deliver salt to both residential and commercial customers

     

    Record appointment data for every service call

     

    Utilize interpersonal skills to communicate professionally at all levels with customers and within the company

     

    Communicate with management, sales and customer service to resolve customer complaints

     

    Maintain service vehicle inventory

     

    Adhere to company safety and vehicle practices

     

    Take in salt deliveries and unload into the warehouse via forklift

     

    Basic shop duties such as cleaning and building maintenance

     

    Perform any other activities as needed or as directed

     

    On call technician, as required

    Qualifications

    High School Degree required. Associate’s degree in a technical related field preferred

     

    Minimum of 3-4 years related work experience

     

    Insurable driving record

     

    Ability to lift 50lbs unassisted by equipment

     

    Ability to utilize equipment to move up to 100lbs consistently throughout the day

     

    Successful completion of pre-employment screenings, including DOT requirements

     

    Work in a variety of environments and temperatures (crawl spaces, attics, etc.)

     

    HVAC/Plumbing/Mechanical related experience a plus

     

    Proficiency with computers and programs, specifically Microsoft Office software

     

    Proficient customer service experience

     

    Ability to work independently and as a team to meet deadlines and goals

    Education

    High School Diploma or GED in Related Field

     

    We Offer

     

    Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

    #LI-AO

    #LI-Onsite

     

    ADA Statement & EEO Statement

     

    In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

     

    We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

     

    Nearest Major Market:Appleton

     

    Nearest Secondary Market:Oshkosh