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SUNY Empire is seeking a highly motivated and detail-oriented Cloud and Systems Administrator to join our Information Technology team. The Systems Administrator will be responsible for managing the university's hybrid cloud infrastructure, encompassing both on-premises and externally hosted solutions. The successful candidate will demonstrate a strong commitment to providing exceptional customer service while developing and implementing effective technical solutions that support the university's mission.

This role is ideal for a solutions-driven professional who can balance technical expertise with a strong focus on customer service. The Systems Administrator will work closely with the Network Operations team, ITS colleagues, and third-party vendors to design, maintain, and improve enterprise systems. Key responsibilities include the daily operations and maintenance of enterprise servers in both Windows and Linux environments. The incumbent will also partner with team members and third-party vendors to resolve issues, implement solutions, and ensure thorough documentation.

Duties and Responsibilities:

VMware Administration

+ Manage VMware environment upgrades, host and cluster maintenance, security patching, template builds, and new VM deployment.

+ Maintain Druva Enterprise cloud backup policies, agents, and error resolution.

Windows & Active Directory Administration

+ Manage user and group accounts, Group Policy Objects (GPOs), and AD Connect/DS integration.

+ Support Azure (Entra) AD and hybrid configurations.

Systems & Server Maintenance

+ Perform daily operations of enterprise servers in Windows and Linux environments.

+ Maintain and update third-party appliances (remote admin tools, identity management, middleware, etc.).

+ Oversee print server environments and cloud print solutions.

+ Support Microsoft SQL Server installation and patching.

+ Manage datacenter hardware installation, configuration, and decommissioning.

Email & Messaging Systems

+ Administer Microsoft Exchange Online, including DNS/MX records and internal mail proxy.

Automation & Scripting

+ Develop shell scripts and scheduled tasks (cron) for automation and process improvements.

Collaboration & Support

+ Partner with the Cybersecurity team to ensure compliance with SUNY Empire policies.

+ Provide Tier 2 support for Technical Support Specialists and Service Desk teams.

+ Contribute to knowledge base and Tier 2 self-help documentation.

Job Requirements:

Required Qualifications:

+ Associate degree from a regionally accredited college or university and a minimum of 2 years' applicable programming experience; OR a minimum of 5 years' applicable programming experience.

+ Proficiency with VMware, Windows, and Linux environments.

+ Strong troubleshooting skills across: VMware VMs, Microsoft AD DS, Azure (Entra) AD, DNS, DHCP, IIS, IP networking, Windows Server, and cloud printers.

+ Excellent problem-solving skills and commitment to continuous learning.

+ Strong interpersonal, verbal, and written communication skills.

+ Ability to thrive in a team environment while working independently as needed.

+ Demonstrated customer service orientation and empathy.

Preferred Qualifications:

+ Experience with VMware vCenter, Citrix XenApp, and enterprise datacenter hardware.

+ Certifications in Microsoft Azure, M365, or related technologies.

+ Advanced troubleshooting and system-level diagnostic skills.

+ Experience with Dell servers or equivalent platforms.

+ Familiarity with remote support tools (BeyondTrust, RDP, Configuration Manager, etc.).

+ Knowledge of enterprise backup solutions.

+ Scripting or programming experience.

+ Experience with Team Dynamix ticketing system.

+ Familiarity with ITIL/ITSM frameworks.

+ Prior experience in a higher education environment.

Special Information:

+ Occasional evening and weekend work may be required.

+ Periodic travel may be required to fulfill department and university-wide commitments.

+ Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.

+ SUNY Empire provides employees with flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment.

Additional Information:

Rank/Salary: Programmer-Analyst, SL2 / $60,000-$65,000, dependent upon experience and qualifications.

We are pleased to offer our employees an excellent benefit package which includes NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.

SUNY Empire is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University. SUNY Empire is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

SUNY Empire provides reasonable accommodations for applicants with disabilities, veterans, or wounded warriors where appropriate. If you would like to request a reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources at (518) 587-2100 ext. 2240.

In accordance with the Title II Crime Awareness and Security Act, a copy of our crime statistics is available upon request by calling (518) 587-2100, ext. 2800. It can also be viewed online at our Safety and Security website (https://sunyempire.edu/about/safety-security/jeanne-clery-act/annual-safety-security-report.html) .