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Overview

This role is responsible for supporting the development, launch, monitoring, and future enhancement initiatives of Navy Federal’s Treasury Management and Commercial Payments products and programs. Key products include ACH Origination, Online Wire Initiation, Positive Pay, Remote Deposit Capture, Lockbox, and Business Zelle. This position will be a key stakeholder in the development and oversight of Navy Federal’s commercial payments products suite and member engagement channels, act as a business Subject Matter Expert (SME) for internal meetings and enterprise projects, oversee required reporting and adherence to KPI’s, and contribute to future product development planning through competitive research, analysis and recommendations.

Responsibilities

+ Product/Program Development & Management

+ Planning, implementation, and optimization of Treasury Management and Commercial Payment products and programs.

+ Ensure compliance with best practices for timely and effective delivery across all channels.

+ Oversight and collaboration with other project stakeholders on user acceptance testing of new product or product enhancements.

+ Manage and support assigned initiatives from concept through design, testing, implementation, and transition phases.

+ Development and on-going monitoring of member sales, onboarding, and support workflows in conjunction with external partners and internal stakeholders.

+ Development of policies and procedures related to delivering and supporting Treasury Management and Commercial Payments programs.

+ Monitoring & Reporting

+ Track program performance using KPIs and analytics; identify risks and improvement opportunities.

+ Prepare monthly and quarterly enrollment, activity, and transaction reports for leadership review.

+ Stakeholder Engagement

+ Key participant and product SME on Treasury Management and Commercial Payments project and planning meetings.

+ Serve as product SME for enterprise integration projects impacting Treasury Management and Commercial Payments.

+ Collaborate with leadership and cross-functional teams to define goals, requirements, and success metrics for optimal product and program delivery.

+ Product Enhancement & Research

+ Support future product development recommendations and planning through evaluation of member segments, growth goals, competitive analysis, and industry research.

+ Recommend enhancements to improve member experience and operational efficiency through activity and servicing reports, product adoption rates, and feedback from enterprise partners.

+ Risk & Compliance

+ Ensure adherence to regulatory requirements and internal policies and procedures

+ Identify and mitigate risks impacting program deliverables.

+ Leadership & Collaboration

+ Mentor team members and promote consistent application of policies and procedures.

+ Participate in policy development and process improvement initiatives.

+ Collaborate with enterprise partners to enhance member value, experience, and overall performance of the commercial products and delivery channels.

Qualifications

+ Required

+ Significant experience in operational and product workflows and program development for Treasury Management and/or Commercial Payment products.

+ Strong expertise in relevant commercial banking products including ACH Origination, Remote Deposit Capture, Positive Pay, Lockbox, Sweep Accounts, Business Zelle, Merchant Services.

+ Expertise in member/client treasury management sales, onboarding, and support activities.

+ Proven ability to manage multiple initiatives and adapt to changing priorities.

+ Strong collaboration skills across organizational boundaries.

+ Expertise in project management, planning, and problem-solving.

+ Excellent verbal, written, and interpersonal communication skills.

+ Desired

+ Certified Treasury Professional (CTP)

+ Knowledge of relevant systems, software, and regulatory requirements.

+ Bachelor’s Degree in Business, Management, or equivalent experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive, Winchester, VA 22602 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Fortune 100 Best Companies to Work For 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• Fortune Best Workplaces for Women ™ 2024

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America

• Military Times 2024 Best for Vets Employers

• Best Companies for Latinos to Work for 2025

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 27694