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**Adecco is hiring for a Customer Care Supervisor.** This is a Direct-Hire role for a top client in York PA paying $55,000.

This role represents management, supports team performance, and ensures employees have the training, tools, and resources needed to succeed. The Customer Care Supervisor also champions technology and AI adoption to improve efficiency, enhance customer experience, and support data-driven decision-making.

Key Responsibilities

+ Lead and support call center staff; manage schedules, attendance, and daily activities.

+ Help deliver a world-class customer experience.

+ Monitor service levels and handle calls/emails as needed.

+ Address challenging customer or employee situations professionally.

+ Identify training needs and maintain up-to-date CSR reference materials.

+ Support new hire onboarding, ongoing coaching, and performance evaluations.

+ Share updates clearly and promptly with staff and stakeholders.

+ Partner with other departments to improve processes and communication.

+ Assist with hiring, recognition, discipline, and conflict resolution.

+ Contribute to budget awareness, KPI achievement, and process improvements.

+ Lead efforts to use AI and automation to streamline operations and improve the customer experience.

+ Stay informed on emerging technologies and recommend scalable solutions.

Experience and Education Required:

High school diploma, 2+ years experience in Customer Service and/or training, or

equivalent combination of education and experience

**Adecco is hiring for a Customer Care Supervisor.** This is a Direct-Hire role for a top client in York PA paying $55,000.

This role represents management, supports team performance, and ensures employees have the training, tools, and resources needed to succeed. The Customer Care Supervisor also champions technology and AI adoption to improve efficiency, enhance customer experience, and support data-driven decision-making.

Key Responsibilities

+ Lead and support call center staff; manage schedules, attendance, and daily activities.

+ Help deliver a world-class customer experience.

+ Monitor service levels and handle calls/emails as needed.

+ Address challenging customer or employee situations professionally.

+ Identify training needs and maintain up-to-date CSR reference materials.

+ Support new hire onboarding, ongoing coaching, and performance evaluations.

+ Share updates clearly and promptly with staff and stakeholders.

+ Partner with other departments to improve processes and communication.

+ Assist with hiring, recognition, discipline, and conflict resolution.

+ Contribute to budget awareness, KPI achievement, and process improvements.

+ Lead efforts to use AI and automation to streamline operations and improve the customer experience.

+ Stay informed on emerging technologies and recommend scalable solutions.

Experience and Education Required:

High school diploma, 2+ years experience in Customer Service and/or training, or

equivalent combination of education and experience

**Pay Details:** $55,000.00 per year

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.