• Account Management Associate

    Adecco US, Inc. (Rochester, NY)


    Adecco is recruiting for an Account Management Associate to support contract administration, billing processes, and customer account management for a leading technology services organization!

     

    **Pay Rate:** $19-21/hr

    **Job Type:** Contract to hire

    **Job Site:** Rochester, NY | Hybrid

    Position Overview

    Key responsibilities include managing service entitlements, processing billing for service agreements, maintaining account information, preparing renewal quotes, posting invoices, managing credit disputes, and handling customer inquiries. The role also involves outreach to customers whose service coverage has lapsed.

    Daily Activities:

    + Respond to customer calls and inquiries

    + Update accounts and maintain install base information

    + Prepare and process contract renewal quotes and invoices

    + ERP invoice posting

    + Action Time & Material work orders

    + Manage credit disputes

    + Conduct outbound customer outreach for service renewal opportunities

    Qualifications:

    + Strong systems knowledge and organizational abilities

    + Excellent verbal and written communication

    + Selling and customer service skills

    + High proficiency in Microsoft Excel

    + Ability to multitask and shift priorities quickly

    + Strong attention to detail and commitment to quality

    + Ability to work independently and as part of a team

     

    Apply today through Adecco to get started!

     

    **Pay Details:** $19.00 to $21.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.