• Patient Access Specialist

    Robert Half Office Team (Rochester, MI)


    Description

    We are looking for a meticulous and empathetic Patient Access Specialist to join our team in Rochester, Michigan. In the Patient Access Specialist role, you will serve as the first point of contact for patients, ensuring their registration and access processes are handled efficiently and compassionately. The Patient Access Specialist is a contract position, providing an excellent opportunity to contribute towards patient care while developing your attention to detail.

    Responsibilities:

    • Serve as the first point of contact for patients via phone or in person.

    • Manage a high volume of incoming calls efficiently and professionally.

    • Schedule patient visits and procedures for multiple hospitals and outpatient centers, adhering to departmental protocols.

    • Respond to patient inquiries and direct them to the appropriate department or location.

    • Maintain ongoing communication with clinical staff regarding real-time patient status.

    • Collaborate with medical staff to optimize scheduling efficiency and effectiveness.

    • Navigate multiple technology systems to complete scheduling and registration tasks.

    • Collect and accurately enter demographic, clinical, billing, and insurance information.

    • Provide patient education on preparation and instructions for scheduled procedures.

    • Inform patients of potential co-pays and deductibles due at the time of service.

    Requirements

    Available Shifts: 3pm-11:30pm (32 Hours a Week – Rotating Schedule) | Week 1 is Sunday Monday Wed Thurs – Week 2 Mon Tues Fri Sat

    Required Qualifications:

    + High School Diploma or GED.

    + Minimum of 1 year of call center experience.

    + Strong attention to detail.

    + Proven customer service skills.

    + Ability to multitask and navigate multiple computer systems simultaneously.

    + Comfortable handling a high volume of calls.

    Preferred Qualifications:

    + Experience in a hospital or medical setting assisting patients.

    + Working knowledge of medical terminology.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .