• Manager - Technical Services

    WESCO (Fremont, CA)


    As a Manager - Technical Services, you will oversee the day-to-day operations and activities of the technical service department. You will lead a team of technical service engineers & leads. You will serve as a technical expert on complex solutions design, development, and implementation requirements to address client system requirements. You will ensure the functionality and constraints of recommended solution/changes across multiple systems/platforms. You will often work in coordination with internal business partners including sales and business development, to identify new business opportunities or strategic partnerships that represent potential areas of growth.

    Responsibilities:

    + Manages and analyzes the functionality and constraints of recommended solutions/changes across multiple systems/platforms/applications for client group

    + Monitors work to ensures compatibility, interoperability, stability, and usability of solution architecture

    + Requires broad and deep technical knowledge and experience across varying infrastructure requirements, development, design, and re-engineering

    + Provides technical advice and guidance on installation, adaptation, configuration or enhancement of company technical products, programs, and systems

    + Provides expertise for resolving technical problems, troubleshoots product and modifies product to customer requirements

    + Provide training to technical staff on processes, equipment, design and end-user engagement

    + Lead product development and life cycle management process to support new product introductions and life cycle management opportunities.

    + Perform internal audits, identify root causes and corrective actions.

    + Perform advanced customer service functions acting as a liaison between suppliers and key internal departments to maintain and improve customer satisfaction

    Qualifications:

    + Bachelor’s Degree - Engineering discipline

    + Licenses/Certificates/Designations - IT industry networking certifications such as CCNA or CCDA; or CTS, CTS-I, or CTS-D

    + 5+ years technical services experience

    + 5+ years required troubleshooting network security configurations and protocols and have experience with third-party control integration (AMX, Crestron, etc)

    + Network security concepts (802.1x, RADIUS, Security Certificate Management)

    + Possess a customer-centric mindset

    + Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint

    + Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility

    + CompTIA certifications such as Network+ and Security+ preferred

    + Ability to travel up to 25%

     

    At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ​

     

    Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive. ​

     

    Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html) and apply online today!​

     

    Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.​

     

    _Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.​_

     

    _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._